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Customer service in management education
Ensuring Customer Delight: A quality approach to excellence in
management education.
The system of Higher Education in India is on the threshold of
change. During the last decade Higher Education experienced
immense student diversity not...
Introduction to Performance Coaching
Not too long ago ship captains could actually whip sailors who disobeyed orders; managers could fire workers on the spot for virtually any reason, or even no reason at all; and students could be expelled from school for any minor infraction of the...
Managing the Time You Haven't Got
Do the words "time management" rub you the wrong way? For many busy professionals, the real problem seems to be that there isn’t any time left to manage. You can sometimes get better at managing your time by prioritizing all your tasks and...
Ten Reasons to Invest in Your Career
Not investing in yourself is like floating down a fast river
without a paddle, map or knowledge of what's around the next
bend. Things may go fine for a while, but at some point, you're
going to realize you made a giant mistake.
To avoid...
Value Based Leadership Coaching
What can I do to be a better coach? The Eight Step Coaching Model describes the process, yet too often the focus is on techniques only. “How can I say it to win my point, get others to do things my way, or convince them?” Focusing only on one...
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Two Leadership Strategies: Don’t Lose Your Mind & Be A Coach
Don’t Lose Your Mind
Are you feeling overwhelmed, a lack of confidence or under a ton of pressure? Are you trying too hard to make something work and focusing too much on trying to fulfill other people’s needs and expectations? You may have “lost your mind!”
My small still voice often speaks to me in cryptic one-liners. I’ll never forget the first time I heard the quiet whisper, “You’ve lost your mind.” And no, I had not lost my mind through hearing strange voices! Rather, this cryptic one-liner was reminding me I was trying too hard to fulfill other people’s expectations and solve their problems.
This cryptic statement harkened back to an article I had read by Management Consultant, Barry Oshry. This article referred to Middle Managers who begin their careers as healthy humans but in time become confused, weak, powerless and self-doubting as they slide into the ‘Middle Space’ becoming torn between demands from the people Above and Below… hence “losing their mind.”
At that time I had taken on a new contract to facilitate a six week “Leadership” series for a local college. In my anxiety to do a good job I was trying too hard to emulate the program designer’s “superior knowledge” and trying hopelessly to solve the high-stress, workplace problems of the managers who were my participants. Of course, I knew I had the necessary skills and experience to facilitate this series yet, I had “lost my mind.”
Reconnect With Your God
Focusing on other’s needs and expectations removed me from my own knowledge and power. My stress elevated and my self-confidence plummeted. Thankfully, that gentle nudge of “you’ve lost your mind” helped me see how I was eroding myself through comparing myself and worrying about what other people thought, wanted or needed. This is our cue to stop, step back inside and reconnect with our own truth – our own God.
In doing this we step back into our own authenticity and own power. Here we can reformulate our own view, thoughts and perspectives on what is happening and what we need. We can let go of the guilt and self-doubt we feel in trying to meet other’s expectations or in trying to solve their problems. We can relax and trust in our Higher Power always there for us.
Certainly, as
leaders, managers, family members and humans we have a responsibility to listen and empathize with those in our close circle but it is not our job to solve their problems or fulfill their expectations… which is all a part of the coaching process. Rather than striving to give other people answers, everyone concerned is better served if we instead help others to reflect on their own solutions or options. This is what it means to be a coach.
Be a Coach
We can let people know we care about their situation and that we are willing to work with them to empower them to solve their own problem. We can listen, empathize and ask pertinent questions all of which encapsulates the art of coaching. After carefully listening to and empathizing with another’s problem you might consider asking some of the following questions if they seem appropriate:
“Have you ever had a similar situation in your life and found something that worked? What options do you have in this circumstance? That’s one possibility, any others? What outcome do you want? What really matters here? Would it help to break this into smaller steps? What do you need to change or to move this forward? What is standing in the way? What other people or resources could help you? What steps can you take from here? What will you do and by when? Would you like me to hold you accountable for your commitments?”
Be careful not to turn coaching into a probing session! Always be respectful and gentle with others and of course, yourself. Remember if you are feeling overwhelmed, lacking confidence or you are trying too hard you may have “lost your mind.” Let go of comparing and trying to meet others expectations and needs. Trust yourself and be a coach!
About the Author: Teresa Proudlove is the publisher/editor of http://www.yourlifework.com: support and inspiration for your work and life. Teresa has been inspiring, supporting, and mentoring over 3000 people upon their lifework path for fourteen years, leading workshops and authoring many internationally published articles.
Source: www.isnare.com
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