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A Customer complaint management system
Background The company was experiencing an increase in the number of customer complaints and an increase in the cost of processing them and we were hired to analyze the current situation and develop recommendations to increase the effectiveness of...
Catapult Your Business—How to Get Customers to Chase You to Buy from You
I was thinking about the statement: The Small Business Administration tells us that 80% of all small businesses will not make it more than 2 years, and by 5 years 90% will have gone out of business. If that is the case, then why does every...
Customer Service And The Human Experience
Historically, customer service was delivered over the phone or in person. Customers didn’t have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given...
It's a Training Issue!
There’s a common phrase used by Organizational Development and Human Resource professionals, when identifying kinks in the growth of an organization or company - “It’s a training issue.” The same phrase can be applied to almost any group of...
Roman or Norman - A Customer Service Story
Roman Or Norman? It's The Difference Between Being Seen As A Partner Or An Invader. With all of the discussion in recent years about the importance of understanding our customer's needs, it's a valuable exercise to try to see...
 
10 Reasons To Survey Your Visitors, Subscribers And Customers

10 Reasons To Survey Your Visitors, Subscribers And Customers by: William R. Nabaza of http://www.Nabaza.com

1. You'll find out what type of content visitors want to see at your web site. This will attract your visitors to revisit and read the content.

2. You'll find out how to improve existing products or services. This will attract new customers to buy from your business.

3. You'll find out which products or services your customers would like to see you sell in the future. This will increase your back end product sales.

4. You'll find out how to improve your customer service. This will cut down on customer complaints and how to better resolve problems.

5. You'll find out how to improve your sales letters or ads. This will increase your sales, traffic or e-zine subscribers.

6. You'll find out what kind of articles or interviews they want to see in your free e-zine. This will raise your e-zine's readership.

7. You'll find out how to design your web site to fit your visitors needs and wants. This will increase the time your visitors spend on your web site.

8. You'll find out what kind of non related


products or services your customers would buy. This will help your business easily move into a different market.

9. You'll find out how to better price your products. This will help you sell your products or services at a price that will pull the most orders.

10. You'll find out were your potential customers are hanging out. This will inform you where to market and promote your products.

----

William Nabaza of http://www.Nabaza.com specializes in domains, webhosting, webmaster's tools, netpreneur's articles and resources. Stands out as a freebie provider, business opportunity provider and the like. Visit his site at http://www.nabaza.com or contact him directly at william@nabaza.com

more free articles here: http://www.nabaza.com/resources.htm

About the author:

William Nabaza of http://www.Nabaza.com specializes in domains, webhosting, webmaster's tools, netpreneur's articles and resources. Stands out as a freebie provider, business opportunity provider and the like. Visit his site at http://www.nabaza.com or contact him directly at william@nabaza.com

more free articles here: http://www.nabaza.com/resources.htm

 

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CafePress.com : Help Desk : Customer Service
Email Us Send us an email and we will respond to you within 24 hours. Call Us Toll Free 1-877-809-1659 Customer Service Hours ...
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Customer Service Week - The Celebration Source
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