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Customer Service
"Customer Service" points up the good, the bad, and the ugly (but not in that order) on how to deal with customers.
I recently had a problem, and called my ISP (who shall remain unnamed) for help, because I could not connect to their service....
Provide Great Customer Service and Gain Instant Customer Loyalty
Providing customer service is a normal facet of conducting business either online or offline however far too many business owners are neglecting their customers after purchase.
Provide Great Customer Service and Gain Instant Customer Loyalty By...
Small Business Q&A: How To Handle Customer Billing Snafus
Q: I just discovered that for the past six months I have been billing a client half of what I should have been. Should I just include the total of the past due balance on his next bill or contact him first to let him know that it's coming? This...
The 5 W's of World Class Customer Service Training
The preamble to the United States Constitution begins, ¡¥we, the people.¡¦ I feel strongly that we, the people, are what make the difference in life, both personally and professionally.
The interaction anyone has at any level with your...
Three Easy Ways to Keep Customers
It is far more easy, and less expensive, to keep customers than
to try and get new ones. So even though your company relies on
adding to its customer base, don't make the mistake of only
investing in new customers! Here are some strategies that...
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A Customer For Life
One way is to accept barter offers for your product. Maybe the person can't afford to buy your product. They may have something you could use in your business or personal life. If the barter deal isn't fair enough, either of you could add in some cash. You may not make money but, they might buy other products you offer.
Another way is to include a negotiation offer at the end of your ad copy. Tell your reader if there is something they don't like about your offer, they could contact you and negotiate a different buying offer. They may not like your price, guarantee, shipping methods, payment options, etc. You can gain a potential lifetime customer by being flexible with your offer and negotiating instead of loosing them.
A simple way to attract lifetime customers would be to
give people a freebie. The freebie should be related to the other products or services you sell. You may not be getting paid for the freebie, but you will get a lot more people using one of your products because it is free. If they are impressed by your free product there is a high chance they'll buy your other products in the future.
The last way is to sell your product at the price it costs you to produce or buy it. You will usually sell more products at a lower price than your competition which equals more potential lifetime customers. You will break even in cost but you'll make your profit from the upsell and backend products your sell your lifetime customers.
About the Author
Author Dan Brown has been active in internet marketing for the past 4 years. http://corasbasket.com/
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| Customer Service – 8 Rules For Good Customer Service |
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