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Customer Service DELIVERY
If you want to go to the top of the league in customer service, then you need all your customer-serving staff to practise the 8 features of service D-E-L-I-V-E-R-Y. D for Dedicated. Dedicated service delivery swings into action the minute a...
Have You Hugged a Customer Today?
Copyright 2005 Kathy Gulrich It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said. Boy, was I mistaken.... As it turns out, I seldom use my scanner for slides. And no...
How Small Businesses Build a Customer Base
Building a solid customer base is a necessity of any small business. Often times these smaller businesses cannot compete effectively with larger companies in terms of resources. For example, Tom’s mini-Mart is not going to be a match for Farmer...
How to Protect Yourself & Your Business
As a business owner, you already know how important it is for your customers to feel safe about doing business with you. After all, if a customer even suspects he may not receive everything he was promised, then chances are he's taking his business...
What Every Small Business Owner Should Know About Seeing The Creative Side of Customer Complaints
Customer Service is a blessing and a curse; a blessing to the customer and a curse to you, the employee. At least so it seems. As the Chief Customer Service Officer (CCSO) for your business, you are faced with a never-ending barrage of...
 
Business areas that put a high price on Customer retention



Customer retention is nowadays on of the most important areas of customer strategy because of the continuous rising of the customer acquisition costs. Companies that have placed great efforts and money on customer retention are the mobile firms. It is easy to see that customer retention is crucial for the wellbeing of their companies. Customer retention strategies can include, for telecom firms, several additional offerings that are used to consolidate a customer's relationship or self-service options that virtually try trap the customer with the firm.

The additional offering is the most classic and used tactic in the pursue of customer retention. It's simple: the company lets out some offers, the customer uses them, gets benefits, thinks he has done a great deal choosing that firm and so the customer retention is done. The self-service options are the top customer retention tactics. Customers that go online are likely to apply some aspects of their service that they have partially built themselves. So, this kind of "collaboration" between firms with clients is guaranteed to improve customer retention.

On the other hand,


companies using MLM(Multi Level Marketing) ensure themselves with customer retention. It is easy, because those people can make a lot of income by buying the company's products and by convincing other people to subscribe under and buy those products. So, if a person can make money from being a customer with other affiliates under him that buy things, the firm will be guaranteed with customer retention. This is why the MLM is called a win-win situation.

Customer retention goes hand to hand with customer loyalty. Companies that use CRM (customer relationship management) solutions try to achieve that by creating a "great communication field" with their customers and knowing in this way their need or opinions about some certain products.



About the author:

SEO Solutions and one way link publicity services provided by LinkAcquire. CEO LinkAcquire.com and Relativity, Inc. can provide global market exposure and solutions. So, if you want to find out more about Customer retention, please click this link.

 

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Customer Service Week - The Celebration Source
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Nashville - Tennessean.com - Middle Tennessee Customer Services
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