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Get PR Off the Bench
Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Word count is 895 including guidelines and resource box. Robert A. Kelly ©...
How Salespeople Can Create Instant Believability And Credibility With Their Customers
It pays to be specific. I believe that statement is true. If it is true, why do so many salespeople pepper their sales presentations with phrases of generalities? There are two primary reasons. One is habit and the other is instinct. So many...
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You can learn many things you didn't know about your business by getting valuable feedback from your customers. Your customers may buy your main product just to get the free gifts. Your visitors may think it's to hard to navigate through your web...
Tips on Dealing with an Upset Customer
From time-to-time you will come face-to-face with a customer that isn't happy with your service. At this point, resolution and customer happiness should become your approach to diffuse the situation. Here are a few tips when dealing with an...
Why a Collection Agency Is Your Small Business's Best Friend
Why a Collection Agency Is Your Small Business's Best Friend Does the term "collection agency" put you on edge? If you're like many small business owners, the mountain of debt you accumulated during startup might have been enough to...
 
Business areas that put a high price on Customer retention



Customer retention is nowadays on of the most important areas of customer strategy because of the continuous rising of the customer acquisition costs. Companies that have placed great efforts and money on customer retention are the mobile firms. It is easy to see that customer retention is crucial for the wellbeing of their companies. Customer retention strategies can include, for telecom firms, several additional offerings that are used to consolidate a customer's relationship or self-service options that virtually try trap the customer with the firm.

The additional offering is the most classic and used tactic in the pursue of customer retention. It's simple: the company lets out some offers, the customer uses them, gets benefits, thinks he has done a great deal choosing that firm and so the customer retention is done. The self-service options are the top customer retention tactics. Customers that go online are likely to apply some aspects of their service that they have partially built themselves. So, this kind of "collaboration" between firms with clients is guaranteed to improve customer retention.

On the other hand,


companies using MLM(Multi Level Marketing) ensure themselves with customer retention. It is easy, because those people can make a lot of income by buying the company's products and by convincing other people to subscribe under and buy those products. So, if a person can make money from being a customer with other affiliates under him that buy things, the firm will be guaranteed with customer retention. This is why the MLM is called a win-win situation.

Customer retention goes hand to hand with customer loyalty. Companies that use CRM (customer relationship management) solutions try to achieve that by creating a "great communication field" with their customers and knowing in this way their need or opinions about some certain products.



About the author:

SEO Solutions and one way link publicity services provided by LinkAcquire. CEO LinkAcquire.com and Relativity, Inc. can provide global market exposure and solutions. So, if you want to find out more about Customer retention, please click this link.

 

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