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Barter: It's Not Just for Doctors Anymore
Time was, in the country, the local “doc” was as likely to get paid with a couple of chickens as a couple of dollars. Doctors these days won’t stand for that, of course, but while some people have moved completely away from barter and stayed...
Customer service, everyone say's their's is great
Customer service, everyone say's their's is great while a large percentage fail miserably. By Vern Anderson Customer service is probably the most important part of any online business, but many are dropping the ball. This past week (not by design)...
How to Turn More Prospects into Paying Customers
Readers will learn how to turn more prospects into paying customers without increasing their ad budget through the use of emotional appeals. How would you like to double the number of new leads or customers you generate each month, without...
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It's a well-known fact that it costs many times more to acquire a new customer than to keep doing business with your existing ones. For this reason, the best way to become profitable is to have loyal customers who keep coming back again and...
Personal Training: 6 Secrets of Award Winning Customer Service
Would you believe that your ability to provide quality customer service to your clients is at least as important as your ability to get them results from their training program? Did you even know that customer service was going to be part of your...
 
Customer service, everyone say's their's is great

Customer service, everyone say's their's is great
while a large percentage fail miserably.
By Vern Anderson

Customer service is probably the most important
part of any online business, but many are dropping
the ball.

This past week (not by design) I encountered just
how great a lot of customer service problems are
handled.

My first dealing was after I made a product purchase
and needed customer support for the product. After four
request's for support with no answer I gave up.

Now it could be that my email never got to the customer
support due to filters. I only know how the person
needing support feels.

Another web site was offering a service (45.00 per month)
I thought I might need for my web sites so this time I
sent an email to customer support asking about the quality
of their customer support and elapsed time for a reply.

Three day's later I received a reply and the tone of the
reply was, why are you bothering us when you are not a
customer. I emailed another question and never received
a reply at all.

I located this same service at another web site (only the
name was different) so I tried again. After two day's I
received my answer to their customer support implying,


why
don't you signup and find out. Now I receive autoresponder
messages every couple of day's pushing their service.

Is this what customer service on the web is coming to?
What ever happened to (the customer is always right?)

I realize that the web sites that are doing very well are
very busy handling a lot of daily chores, however customer
service needs to be at the very top of their list if they
want to continue to be very busy.

I know some sites still have excellent customer service,
three of those are, Host4Profit, Graham Hamer of Profit-Plan
and Terry Dean NetBreak Throughs. I have received excellent
customer service at these web sites.

Now I know there are a lot more with excellent customer
service, but I also know that an awful lot of the top sites
are failing miserably.

Customer support is the one thing that will make or break
a great web site with great products faster than you can
say scat.


About the Author

Vern Anderson,
Publisher News You Need http://www.newsyouneed.us
And Proud owner Plug-In Profit Site. Let Stone
Evans build you one for free. Earn residual commissions
from one web site. Create a monthly paycheck. See It Here!
http://www.beanaffiliate.com

 

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CafePress.com : Help Desk : Customer Service
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