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“Getting Back to Basics: A Customer Service Tale”
“Getting Back to Basics: A Customer Service Tale” By: Joy Fisher-Sykes One hot summer day my daughter and I ventured to our local craft store with one mission in mind – purchase velvet covered coloring panels called fuzzy boards. Little did we...
Hit The Jackpot With Customer Complaints
Copyright 2005 Cutts Group, llc
Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business. Here’s why...
Marketing research shows that only 1 out 50 unhappy customers take the time...
How to Walk the Floor and Talk to Customers
This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in their supervision.
1. You Are the Maitre of Your Business
Your role is take that of a maitre...
Invite Self-Managed Staff
"Treat people as if they were what they ought to be, and you help them to become what they are capable of being." Goethe Two hundred years ago, Johann Wolfgang Goethe, German poet and philosopher, knew how to inspire and interact with...
Why bother with customer centricity?
CRM Magazine recently asked their subscribers "What is the number one concern that keeps you up at night?". I found it interesting that none of the responses resembled anything like: "My kid is failing out of school", or "My spouse works too...
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Do You Really Need A Website To Succeed
Rosalind wants to share her inspirational poetry with a wider community. Alas, poor Rosalind lives in a remote town.
Jonathan is a graphics artist who settled in a mountain resort community after he left college. He would like to start a graphics business in this new location but office space in local buildings is far too expensive and his meager advertising budget wouldn't attract enough customers to get started.
Merle was a secretary at a college for many years. She retired recently. She misses the interaction with students. And spends her time surfing the Internet. She has an idea for starting a business matching students with other students in her community who are looking to share housing. And thinks the Internet would be a perfect avenue to reach out to them and attract clients.
What do they have in common?
- They need to reach a wider audience.
- They have a product or service to sell.
- They have a talent to promote.
- Their funds are very limited.
If you can relate to a few of the above and answered "Yes" this sounds exactly like me!
Well, you need a website!
Thanks to modern technology, the rapid
advancement of the Internet, computers, and peripheral equipment, the Internet offers individuals an avenue to inexpensively market, promote, or sell a product, service, or business. People across the planet will have immediate twenty-four hour access to your website.
In fact, anyone with an Internet connection and a few basic computer skills can easily build a website for free or very inexpensively.
So, what are you waiting for?
Having a website is a convenient and cost effective way to market your business and reach a larger consumer base. Once it was thought having a business on the Internet was out of reach for the average person. That is certainly no longer true! Make it your goal to build a website here and now!
BB Lee is Editor/Publisher of SmallBizBits Home Based
Business Newsletter. Subscribe Now and receive a free ebook!
Visit http://www.geocities.com/smallbizbits
BB Lee is the editor and the publisher of SmallBizBits Home Based Business Newsletter. And a published free lance writer.
smallbizbit@yahoo.com
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| Customer Service Group: Resources for improved customer service ... |
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| ICS: Institute of Customer Service |
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| International Customer Service Association |
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| Customer Service |
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| Customer Service Week - The Celebration Source |
| Provides how-to information, gifts and decorations for successful Customer Service Week celebrations. |
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| The most authoritiative news in Canada featuring articles from The Globe and Mail, breaking news coverage, national news, international news, sports, ... |
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| Customer Service – 8 Rules For Good Customer Service |
| Good customer service is the lifeblood of any business. You can bring in as many new customers as you want, but unless you can get some of those customers ... |
| sbinfocanada.about.com |
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| Help | IndyStar.com |
| Customer Service • Terms of Service • Send feedback about IndyStar.com • Subscribe Now • Jobs with us. Use of this site signifies your agreement to the ... |
| www.indystar.com |
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