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12 Free Tools For Starting a Home Business With No Money
Want to start your own home business but short on cash? These proven and expert 12 free tools can help you make the move from corporate life to calling the shots. By Bruce Scher Home business ownership is the best way to start any...
Attract Your Dream Customer
Have you clearly defined your target audience? These are the prime buyers of your products or services. It is the people or organizations you are pursuing actively as customers. You don't need every customer in the world! You need the ones who...
Business areas that put a high price on Customer retention
Customer retention is nowadays on of the most important areas of customer strategy because of the continuous rising of the customer acquisition costs. Companies that have placed great efforts and money on customer retention are the mobile...
Fax Marketing : Reaching a New Niche of Customers
Traditional marketing and advertising assumes that all of your customers are traditional people. Even newer technologies like email assume that the best way to reach people is when they are at their computers. But think about it – there are plenty...
Introducing the Virtual Time Machine that Gives Back Your Valuable Time
Minneapolis, MN - October 23, 2003- Finally, a fairly new creation is giving people back their time– The errands and concierge service industry. These services are popping up more and more all over the country. The newest errands and concierge...
 
"Fire" Your Bad Customers

Here's a concept to consider: some customers just aren't
worth the trouble. We work so hard to get customers, and
then work so hard to keep them, it's hard to grasp the idea
that we are better of WITHOUT some of them!

Let's face it; some people just don't "get it". They won't
be nice or reasonable, they need too much 'hand-holding', or
they haggle over everything. Lose 'em! Tell them politely
that they will be better off getting your product or service
elsewhere.

A local auto repair shop diagnosed a clutch problem and did
approximately $300 worth of repairs. About 2 weeks later
the clutch failed when I was 80 miles from home, and I had
to take it to a local Nissan dealer. They told me that the
problem was one of the parts that had just been replaced.

When I took the paperwork and bad part into the local repair
shop, he looked it over and took the position that he had no
way of knowing whether the part in question was really bad
or whether the part they gave me was, in fact, the part they
had put in. I told him that I understood that but I didn't
think that the dealer would have tried a blatant lie and,
the dealer's factory part cost less than theirs. He mulled
it over and decided to give me $150 credit because it
certainly looked like something wasn't kosher and, besides,
I was being reasonable and they didn't want to lose me as a
customer. Just the previous week they had had a "screamer";
someone who had a problem and came in there yelling and
screaming about it.

"I don't need that", he said. "I told them to take their
business elsewhere." Sometimes you've got to 'fire' your
customers!

I know a graphic designer in New York who had a


client that
was very slow paying. In fact, on several occasions he even
reduced their agreed-upon fee because of what he claimed
were "delays" caused by my friend that were totally
fabricated. He has asked her to do another project: she
told him "no".

Some customers need to be 'fired'.

In my software business the customers typically installed
the product on their corporate computer (not a PC, but a
large "mainframe"). The software arrived on a tape and the
process took about 2 hours. Some of them installed it with
no help from me whatsoever; some of them needed help opening
the box that the tape came in. The latter customers were
usually the ones that needed to be 'fired'.

It's important to define what you consider to be a "good"
customer or a "bad" customer. When someone crosses the
line, you have to decide whether that particular person is
"worth the trouble'. Only you can make the call, but you
may be surprised to realize that they aren't.

If so, send 'em packin'. You can't please everyone, but you
can wear yourself out trying to, so if the match isn't right
you both will be better off if you sever the business
relationship.

It only hurts for a second.

Then, a wave of relief will flood over you and you'll know
you did the right thing.

About the Author

"Make More Money and Have More Fun" with your small
business! Dave will show you how with his FREE newsletter,
"Big Bucks in a Bathrobe" sent by e-mail. Visit
http://www.TheStayAtHomeCEO.com to sign-up, for information
on speaking services, or for copies of past articles and
newsletters. Comments and/or questions are always welcome
at 1-800-366-2347 or Dave@DaveBalch.com.

 

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Customer Service Training Customer Service Skills Training Service
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International Customer Service Association
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Customer Service Jobs on CareerBuilder.com
Looking for customer service jobs? Start your job search at CareerBuilder, the leader in job search sites, and access hundreds of thousands of jobs today.
customer-service.careerbuilder.com
 
The New York Times Home Delivery - Subscribe
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homedelivery.nytimes.com
 
Customer service - Wikipedia, the free encyclopedia
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azcentral.com faq - Welcome to the azcentral.com help center where you can find answers to azcentral.com and Arizona Republic customer service questions.
www.azcentral.com
 
CafePress.com : Help Desk : Customer Service
Email Us Send us an email and we will respond to you within 24 hours. Call Us Toll Free 1-877-809-1659 Customer Service Hours ...
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Customer Service Week - The Celebration Source
Provides how-to information, gifts and decorations for successful Customer Service Week celebrations.
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Nashville - Tennessean.com - Middle Tennessee Customer Services
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The Globe and Mail: Home Delivery Customer Care: Home
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  • why conducting a customer survey could double your profits

  • why hasnt customer service improved despite the profusion of databases and technology

  • why providing excellence in customer service is essential to every business

  • why public relations doesnt just happen

  • why small business must turn to pr

  • why you must build a customer list to prosper

  • winning customers over the phone

  • winning customer experiences

  • winning the loyalty of your customers

  • work at home business ideas

  • work from home and make more money

  • wrapping yourself around the customer

  • writing the book on great customer service

  • your customers are more than a number

  • your diamond mine the lifetime value of your customers

  • you must build a customer list