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10 Reasons To Survey Your Visitors, Subscribers And Customers
10 Reasons To Survey Your Visitors, Subscribers And Customers
by: William R. Nabaza of http://www.Nabaza.com
1. You'll find out what type of content visitors want to see at
your web site. This will attract your visitors to revisit and
read...
Customer Service Warning—What to Watch for That Indicate We Have a Customer Service Problem
Do you frequently hear that customers are unhappy about something, and sometimes they are downright frustrated.
Yet, what you hear from your employees is, “Stupid customers! They just don’t understand how to use the product”?
As the owner, or...
How To Fire A Customer
Reprint Guidelines: ** Attention Ezine editors / Site owners ** Feel free to reprint this article in its entirety in your ezine or on your site so long as you leave all links in place, do not modify the content and include my resource box as listed...
How To Maximise Your Customer Flow
The objective of all retailers is to ensure 100% of customers see 100% of product. Sounds straightforward yet in recent research in the United Kingdom they found that 75% of customers only saw a maximum of 20% of the product. Imagine how sales would...
How To Stay In Touch With Your Ebay Customers 24/7. Yep, Even While You're Asleep!
What's the one great thing you can do for your Happy eBay
Customers?
Sell them something else of course, give them a great deal and
make them even happier.
But how do you keep in touch with your eBay customers on a
regular basis for...
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How to kick your customer service up a notch
Welcome to the inaugural issue of Human Tech Tips -- Tip #1. How
do we take your customer service and kick it up a notch? This is
a big question so where do we begin? As an overview, it's a
given that the answer is three-fold: People, Process, and
Technology. Let me say right from the start, my bias is on the
people side. My questions for you to ponder are: 1) Do you
collect and measure any data? After all, what gets measured gets
managed, and what gets managed gets better. 2) Do you have
customer satisfaction statistics? And if yes, how and where are
you getting them? 3) Do you have ongoing training in place - not
sales training - not product training - not protocol or rules
and regulations training but true relationship building skills
training? Let's address the first question. Just because your
system has metrics available to you doesn't mean you need to use
all of them. My advice is to start at the end. What are you
trying to achieve and what measurement would absolutely reflect
that achievement? Then that's what you want to measure. The
first time you measure gives you a baseline, a benchmark, to use
for charting your progress 1 month, 3 months, 6 months down the
line.
You're not comparing yourself to any one but yourself so
it's fairly accurate. Yes, there are environmental or economic
or seasonal issues, but you're getting a pretty truthful
snapshot. As an example, lots of companies measure length of
call. Yes, this is a useful statistic. But if you are committed
to customer service, then I would suggest first call resolution
is more important than length of call. Southwest Airlines is
committed to quality customer service and they don't even
calculate length of call. We'll cover question #2 in the next
Tip and so on. If you have questions or tips you'd like covered,
please feel free to email me at rosanne@HumanTechTips.com. To
receive your own copy, subscribe at www.HumanTechTips.com.
About the author:
ROSANNE D'AUSILIO, Ph.D., industrial psychologist, President of
Human Technologies Global, known as 'champion for the human'
authors 3 best sellers, "Wake Up Your Call Center: Humanize Your
Interaction Hub," Customer Service and the Human Experience, and
Lay Your Cards on the Table: 52 Ways to Stack Your Personal
Deck, (www.human-technologies.com.) and a free 'tips' newsletter
on How To Kick Your Customer Service Up A Notch
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Customer Service Group: Resources for improved customer service ... |
Newsletters, books, and free online resources for improved customer service, call center and help desk operations including tools for enhancing rep training ... |
www.customerservicegroup.com |
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Customer Service Training Customer Service Skills Training Service |
Service Quality Institute is the leader in Customer Service Training with customer service training skills products and consulting with over 34 years ... |
www.customer-service.com |
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ICS: Institute of Customer Service |
The Institute of Customer Service is the professional body for customer service whose primary purpose is to lead customer service performance and ... |
www.instituteofcustomerservice.com |
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International Customer Service Association |
Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications ... |
www.icsa.com |
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Customer Service Jobs on CareerBuilder.com |
Looking for customer service jobs? Start your job search at CareerBuilder, the leader in job search sites, and access hundreds of thousands of jobs today. |
customer-service.careerbuilder.com |
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The New York Times Home Delivery - Subscribe |
Sign up now to save 50% on your first 12 weeks of Home Delivery. Learn more. As part of Home Delivery, you'll also get free access to TimesSelect premium ... |
homedelivery.nytimes.com |
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Customer service - Wikipedia, the free encyclopedia |
The modern concept of customer service has its roots in the craftsman economy ... Delivering customer service begins with understanding what customers want. ... |
en.wikipedia.org |
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Customer service representatives |
When working in call centers, customer service representatives are likely to be under ... Customer service representatives working outside of a call center ... |
www.bls.gov |
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Customer Service Training |
Customer Service Training, Seminars, Coaching, and free articles to improve repeat business, happiness, and professional image. |
www.proedgeskills.com |
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Customer Service |
(It may help the reader to notice the role of customer service in the overall ... Additional Resources in the Category of Customer Service and Satisfaction ... |
www.managementhelp.org |
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azcentral.com faq - azcentral.com Help - Arizona Republic Customer ... |
azcentral.com faq - Welcome to the azcentral.com help center where you can find answers to azcentral.com and Arizona Republic customer service questions. |
www.azcentral.com |
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CafePress.com : Help Desk : Customer Service |
Email Us Send us an email and we will respond to you within 24 hours. Call Us Toll Free 1-877-809-1659 Customer Service Hours ... |
www.cafepress.com |
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Customer Service Week - The Celebration Source |
Provides how-to information, gifts and decorations for successful Customer Service Week celebrations. |
www.csweek.com |
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Nashville - Tennessean.com - Middle Tennessee Customer Services |
Customer service, advertising or news-related questions or problems (615) 259-8000. ... (615) 242-7253. Email Customer Service customer @tennessean.com. ... |
www.tennessean.com |
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Customer Service Institute of Australia - dedicated to Australian ... |
CSIA is a professional, membership-based body dedicated to improving the standards of customer service both at an individual level and at a corporate level ... |
www.csia.com.au |
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The Globe and Mail: Home Delivery Customer Care: Home |
The most authoritiative news in Canada featuring articles from The Globe and Mail, breaking news coverage, national news, international news, sports, ... |
https: |
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Customer Service from FLORIDA TODAY |
We're here to bring the finest customer service to your doorstep. ... Customer Service Hours Monday - Friday: 6:30 a.m. - 5 p.m. ET Saturday: ... |
www.floridatoday.com |
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magazine customer service |
https://secure.customersvc.com/ servlet/Show?WESPAGE=mo/home.html&MSRSMAG=MO - Similar pages |
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Customer Service – 8 Rules For Good Customer Service |
Good customer service is the lifeblood of any business. You can bring in as many new customers as you want, but unless you can get some of those customers ... |
sbinfocanada.about.com |
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Help | IndyStar.com |
Customer Service • Terms of Service • Send feedback about IndyStar.com • Subscribe Now • Jobs with us. Use of this site signifies your agreement to the ... |
www.indystar.com |
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