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Build up your customer groups for your home based business
Build up your customer groups for your home based business In one word, all the social activities are around marketing, selling, no matter what those are who they are, lawyer, doctor, whatever. And the first step is to find or build up your...
Do You Make Your Prospects and Customers Jump Through Hoops?
Picture this: Your prospect has just learned about one of your products or services, and is now ready to buy from you. How you handle the next critical step can make or break the sale. Always keep in mind that most consumers are understandably...
How Do I Define My Market?
Your market is who you want to reach. Your customer. Who is your average customer? What is your estimate of total market size? What territory do you intend to serve? Will you offer a variety of products or services? The more specific you...
How To Decrease Profits Without Really Trying
Hurting your sales efforts can be accomplished easily with the proper guidance. The following effective yet simple ideas are designed to generate results when implemented into your sales strategy. • Don’t listen to what your clients are...
Instantly Solve Your Resell Customers #1 Problem
If I told you a secret that could potentially put money into your pocket for years to come and propel you to mini "guru" stats almost instantly would you listen? Would you do it? The smart marketer would! Before I introduce this idea let me...
 
How to Win the Hearts of your Customers and Friends

Those of us doing business over the internet have to become especially adept at our listening and speaking skills since we don't have the luxury of talking with our customers face to face. It's especially important to give those on the phone extra attention - listening to their voice, because that is the only thing you have to go on, to sense their emotion. You can't observe their body language or their eyes like you can in person. They have the same limitations in listening to us. A great method to use when talking on the phone to come across as being really interested is to raise your eyebrows and smile as you talk. It will give you voice a lift. Try it on one your friends. It really works. It makes you sound very cheerful, etc. The thing is, they can't see you either, so you have to work a bit harder to let them know that you're really with them. They can't see you smile, so they have to hear the warmth of your heart through your voice. If you practice, it'll start to come naturally to you.

Another very important tip is to realize the value of remembering and using the name of the individual in whom you are engaged in conversation. I can't stress this enough. People


love their name and love to hear their name - and the fact that you remember it means more than you know. We sell personalized cards because we know that people like to see their name in print, plus it looks more professional to have it printed. But hearing one's own name is music to one's ears. Always be listening closely to catch the name and somehow make a mental note, or even quickly write it down so you won't forget it. We have a tendency to be so concerned about impressing others with what we are going to say or how we are going to respond to them, that the name escapes us. Big mistake. It's not easy, but is of paramount importance. Also try to find out something you can ask them about that they would enjoy sharing with you.

For a complete report including 8 simple things you can do, any one of which will boost your relationships - personally and professionally, you can download it at: www.designcrafters.com - wait for the popover.

About the Author

Debby Sibert is the president of Design Crafters, a thriving internet business specializing in Personalized Christmas cards and invitations. They attribute most of their success to their dynamic customer service.

 

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