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How a Customer Relationship Manager for MS Office Can Turn Your Small Business into a Productivity Powerhouse
The number one reason small businesses fail is due to lack of experience. "Lack of Experience" in the industry the entrepreneur enters and in management, as well. The fact of the matter is small business owners nearly tear their hair out...
How to Build Customer Relationships
Copyright 2005 Jennifer McGroary Building a lasting relationship with your customers is a vital marketing strategy in ensuring the existence of your business. Making your customers unhappy even once can impact their likelihood of ever...
It's Still About Customer Service
My shopping experience lately has been amazing, and not in the good sense. Most of the time when I walk in a store one of four things happens: (1)I can tell who the salespeople are because they’re walking around with headsets on talking to one...
Managers Who Leave PR to Others
You’re a business, non-profit or association manager who needs to achieve your organizational objectives on schedule. Since public relations should be helping you do just that, why leave it wholly in the hands of others? In your own best...
Network Marketing - Its All About Customers
Copyright © 2003 Priya Shah Leadership, Visualization, Goal-setting, blah, blah... All network marketers have heard that jargon at one time or another. But you know what? It's just that - Jargon. When you share with your team, the lessons...
 
How To Win Your Customer Sevice Battle

Millions of people, just like you, end up with a customer service problem that they just can't seem to get resolved. No matter what they do. Even though you are in the right, even though you are being treated improperly. You may needle and wheedle them, bellow and battle, but your problem still ends up unresolved. Sound familiar? If so, here's a proven, effective FREE technique you can use that can help you get immediate corrective action for those ongoing unresolved frustrating, sometimes nightmarish consumer problems such as billing errors, disputes, complaints, defective products and other consumer rights issues.

What are your consumer rights? A product or service offered by a reputable company should function properly. And, as a consumer and a customer, you should be treated fairly and properly. And customer service is supposed to help you when that doesn't happen. The vast majority of legitimate organizations that depend on consumer buying for their sales and profits are willing and committed to stand behind their products and services and are willing and committed to "make it right" when a problem happens. But sometimes they aren't. Or they are unaware of a problem. Or their customer service is not capable or properly trained or properly authorized to resolve even the most obvious problem. And you get stuck in a battle with customer service, a seemingly dead-end with no resolution, a consumer nightmare! It happens. And when it does, here's what you can do ...

First, take a deep breath. Relax. Your customer service battle may soon be over.

Note: regarding exercising your consumer rights and winning the customer service battle; in order to be effective you need to act sanely and rationally, have a VALID claim, and expect a REASONABLE solution.

The Rule of 3

Make sure you have first followed what I call the "Rule of 3"; if possible always give the customer service department three (3) chances to resolve your problem. Also, if you haven't been able to get anywhere with the normal standard customer service rep you should ask (nicely and firmly) for a supervisor; sometimes a supervisor can simply and easily resolve your problem. Sometimes not. But do give Customer Service 3 chances and, above all, be courteous!

If, after exhausting the limits of both customer service and yourself, your problem is not resolved proceed with the following technique ...

The Ultimate Email

To end the battle quickly and victoriously you will compose and send a unique and special email. The Ultimate Email. If you want your problem resolved once and for all just follow these steps ...

1) organize the most pertinent facts relating to your problem. Facts ... not feelings.

2) in a blank email set forth your unresolved problem. Here you state that you have been unsuccessful in getting your problem resolved via customer service. Be professional. State it clearly. No more than 1-2 short paragraphs.

3) the next few paragraphs are where you state the problem. Here you state the most


pertinent FACTS of what the problem is, the nature of the problem, why and how it's a problem for you. Keep it short (3-5 short paragraphs).

4) next comes the ending paragraph where you tell them what you want. State what you think is a REASONABLE solution and a REASONABLE timeframe.

5) at the bottom of the email put your name, phone number, and if applicable, the order number or customer service case number etc.

6) next, you get the email address of the organization's CEO or president or director or whoever is ultimately running the organization ... the #1 big boss. Why? Because apparently no one else in his organization seems to be able, or willing, to resolve your problem ... so now we are going to bring it to the attention of the top dog! Yes, this does work and yes, if you are a customer you deserve to get your problem resolved. Contacting the person at the very top of the company is the secret way of getting your unresolved problem resolved. And, sometimes, it's the ONLY way. The Ultimate Email. You can do this! I don't care how big the organization is, somebody is running it and is ultimately responsible. That's whose email address you want. With a little hunting this can often be found on their website, under About the Organization or Executives, etc. If you cannot find the email address of the head honcho then CALL the main number of the organization (unless it's out of the country; then the phone call may be too costly). Ask for the Office of the President. They should connect you. If asked why simply state that you "have to email him some important documents". Do NOT go into a whole story, do NOT get sidetracked, just get the head person's email address and get off the phone.

7) address the Ultimate Email to the CEO, president, or whomever runs the organization.

8) send the Ultimate Email.

After you have sent your Ultimate Email, standby for action! It is not unusual for a legitimate organization to respond reasonably quickly so be prepared. And don't be surprised if you get an immediate resolution of your problem. I have used the Ultimate Email technique and have had remarkable success, resolving many different and difficult types of consumer problems, both common and rare, with organizations ranging from small local businesses to giant multi-national Fortune 500 companies. Though the Ultimate Email is a very powerful and effective technique remember that you only have one chance to use it; if you don't do it right the first time you can't redo it and and re-email it to a CEO.

Bottom line, have you had enough "customer service"? Do you want your problem resolved? If you are still battling customer service and still not getting your problem resolved ... it's time for the Ultimate Email!

About the Author

Andrew Lawrence is a former Wall St professional, has been an avid consumer for over 30 years, and rarely loses a customer service battle. Willing to help others win their customer service battle he now offers his expertise online, at http://destinyfinders.com/help.html

 

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CafePress.com : Help Desk : Customer Service
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Customer Service Week - The Celebration Source
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  • what are you doing to keep your customers

  • what do your customers really want ask your competition

  • what every employee should know about preventing customer service conflicts

  • what every employee should know about seeing the creative side of customer compaints

  • what every small business owner should know about preventing customer service conflicts

  • what every small business owner should know about seeing the creative side of customer complaints

  • what is an investor ready business plan

  • what is customer relationship management crm

  • what is great customer service

  • what is network marketing

  • what kind of client customer are you mr ms entrepreneur

  • what s the customer service buzz about your business

  • what the taco bell manager taught me about customer retention

  • what to look for in presentation folders

  • what your customers absolutely must know about your business

  • when customers complain

  • where are the delighted customers

  • where did the customers go

  • where have all the delighted customers gone

  • where to find the database for your customer mailing list

  • which is better repeat business or adding new customers

  • who am i who is my customer

  • who are your most likely customers and what do you know about them

  • who comes first the customer or employee

  • who says that you need money to get repeat customers

  • who says the customer is always right

  • why arent you using freebies to get more customers

  • why are customers so indecisive

  • why a collection agency is your small businesss best friend

  • why bother with customer centricity

  • why communication skills dont work in customer service

  • why conducting a customer survey could double your profits

  • why hasnt customer service improved despite the profusion of databases and technology

  • why providing excellence in customer service is essential to every business

  • why public relations doesnt just happen

  • why small business must turn to pr

  • why you must build a customer list to prosper

  • winning customers over the phone

  • winning customer experiences

  • winning the loyalty of your customers

  • work at home business ideas

  • work from home and make more money

  • wrapping yourself around the customer

  • writing the book on great customer service

  • your customers are more than a number

  • your diamond mine the lifetime value of your customers

  • you must build a customer list