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Build Wealth From Home
Build Wealth From Home As you sit in traffic, inching along between irate drivers, you think to yourself, “there must be a better way.” You get to work, you endure another tirade from an incompetent boss, and you think, “there must be a...
Coaching for Success
Coaching is perhaps the most effective method of increasing performance available to managers, team leaders, and colleagues. This article defines coaching and outlines a process for effective coaching. Coaching Defined Coaching is perhaps...
Create a Win Win for Small Your Small Business
Discover How Specialized Cost Containment Creates A New Win-Win Position For Property Owner’s And You Property Management: A simple strategy to increase client loyalty By Gary L. Goldsmith Property managers who pro-actively employ...
Online Credit Card Application: The Easiest Way To A Customer's Heart
Many credit cards are offered in the market today thus, making companies more aggressive in advertising and marketing their card services. These companies (e.g. banks, department stores, specialty stores, airlines, hotels, etc.) have found a...
Retain Customers Year after Year
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The Customer is ALWAYS Right! ALWAYS?

Unfortunately, no business is exempt from dealing with irritate customers and clients. We all want the ideal outcome with boths sides being satisified and happy. There are a few key steps that will lead us to that point of resolution.

The first and most important step is to listen. Allow the client time to fully explain the situtation from his point of view. Often by the time they are done they are much easier to deal with. Perhaps they have even offered a workable solution or compromise.

Be sympathetic and willing to apologize without accepting responsibility for the situtation. On a person to person level you are sorry that they feel the way they do, you are sorry for


the inconvenience that this has caused. This will go a long way in making your business relationship stronger.

Offer several solutions. Perhaps you can waive a fee or offer a discount on a future service. It may not be an issue of who is right and who is wrong.

So next time you hear a complaint remember the end result of you both winning is very possible. The customer is pleased and you have kept him as a customer!


About the Author

Cherilyn is the owner of 'The Accounting Department, that functions as a virtual accounting department for small business. With over 25 years of accounting and business management experience, she is an expert in customer service.

 

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