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Exceptional Customer Service Starts With Your Executive Team
According to a new survey carried out by Alliance & where ID_NUM=9270; Leicester, one in five small business owners view tax as their greatest concern. The Chancellor has announced in his last budget that companies with profits below œ10,000...
Have You Hugged a Customer Today?
Copyright 2005 Kathy Gulrich It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said. Boy, was I mistaken.... As it turns out, I seldom use my scanner for slides. And no...
How to kick your customer service up a notch
Welcome to the inaugural issue of Human Tech Tips -- Tip #1. How do we take your customer service and kick it up a notch? This is a big question so where do we begin? As an overview, it's a given that the answer is three-fold: People, Process,...
Negotiating to Buy a New Car the Easy Way
Do you hate the thought of buying a new car because of the struggle you have to go through negotiating with the dealership? Relax. Negotiating to buy a new car is easy. Sure their sales people receive negotiation training, but you have the upper...
Small Business Q&A: How To Handle Customer Billing Snafus
Q: I just discovered that for the past six months I have been billing a client half of what I should have been. Should I just include the total of the past due balance on his next bill or contact him first to let him know that it's coming? This...
 
Who Says That You Need Money to Get Repeat Customers.

What is an excellent customer service? Who determines it? What are the things that can make an excellent service? How sure you are that it is excellent to all your customers? Or, is it just like beauty, only to the eyes of the beholder. One man's excellent can be one man mediocre.

How strong are your financial? Can you provide all wondrous things to your services or products? If not, how do you compete with stronger competitors in terms of facilities or physical materials?

With all the above questions, how do we sustain our customers from going to our competitors? How are we going to ensure that the customers will come back and do business with us?

The secret to all these is customer service, but not just any service, but service which comes from the sincere heart. Everything must come from the heart. This is the key to attract any normal humans to come back and do business again and again and again. Believe me, I know this. I'm running a budget hotel, Hotel Seri Malaysia Kulim - a-2-star hotel, and I practice what I said - everything comes from the heart, and you know what, the result shows. 80 percent of


my revenue comes from repeat customers.

You might be thinking that I've my own niche market, which is lower income group. Don't be too sure. You never know how much the big boys willing to go down on their rates just to capture your market and make you close shop. I don't have the luxury and the financial backup to do that. The best I can do is to make sure our services comes from the sincere hearts.

You know what, I have compiled a manuscript about excellent customer service. In this manuscript I have listed all the practical tips and ideas for customer service which I have been practicing and will practice in my organization - believe me, the result shows. Hopefully you will learn something from this manuscript. And, please don't just learn them, implement them. Click here http://www.thankyou.com.my to get the manuscript.

Best regards



Husni Husain husni@serimalaysiakulim.com November 2005



About the author:

Franchisee/General manager Hotel Seri Malaysia Kulim Kulim, Kedah, Malaysia. Hotel Seri Malaysia is the biggest chain of 3-star-hotel in Malaysia.

 

Customer Service Group: Resources for improved customer service ...
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Customer Service Training Customer Service Skills Training Service
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ICS: Institute of Customer Service
The Institute of Customer Service is the professional body for customer service whose primary purpose is to lead customer service performance and ...
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International Customer Service Association
Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications ...
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Customer Service Jobs on CareerBuilder.com
Looking for customer service jobs? Start your job search at CareerBuilder, the leader in job search sites, and access hundreds of thousands of jobs today.
customer-service.careerbuilder.com
 
The New York Times Home Delivery - Subscribe
Sign up now to save 50% on your first 12 weeks of Home Delivery. Learn more. As part of Home Delivery, you'll also get free access to TimesSelect premium ...
homedelivery.nytimes.com
 
Customer service - Wikipedia, the free encyclopedia
The modern concept of customer service has its roots in the craftsman economy ... Delivering customer service begins with understanding what customers want. ...
en.wikipedia.org
 
Customer service representatives
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Customer Service Training
Customer Service Training, Seminars, Coaching, and free articles to improve repeat business, happiness, and professional image.
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Customer Service
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azcentral.com faq - azcentral.com Help - Arizona Republic Customer ...
azcentral.com faq - Welcome to the azcentral.com help center where you can find answers to azcentral.com and Arizona Republic customer service questions.
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CafePress.com : Help Desk : Customer Service
Email Us Send us an email and we will respond to you within 24 hours. Call Us Toll Free 1-877-809-1659 Customer Service Hours ...
www.cafepress.com
 
Customer Service Week - The Celebration Source
Provides how-to information, gifts and decorations for successful Customer Service Week celebrations.
www.csweek.com
 
Nashville - Tennessean.com - Middle Tennessee Customer Services
Customer service, advertising or news-related questions or problems (615) 259-8000. ... (615) 242-7253. Email Customer Service customer @tennessean.com. ...
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Customer Service Institute of Australia - dedicated to Australian ...
CSIA is a professional, membership-based body dedicated to improving the standards of customer service both at an individual level and at a corporate level ...
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The Globe and Mail: Home Delivery Customer Care: Home
The most authoritiative news in Canada featuring articles from The Globe and Mail, breaking news coverage, national news, international news, sports, ...
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Customer Service from FLORIDA TODAY
We're here to bring the finest customer service to your doorstep. ... Customer Service Hours Monday - Friday: 6:30 a.m. - 5 p.m. ET Saturday: ...
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magazine customer service
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Customer Service – 8 Rules For Good Customer Service
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  • dialogue the four dialogic principles for successful communication

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  • index

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  • interview with michael murray autoresponder basics

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  • in business image isnt everything its the only thing

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  • isnt that what customer service is all about

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  • its all about the customers baby

  • its a training issue

  • its just common sense

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  • it s all about the customers baby

  • it s still about customer service

  • keeping customers loyal

  • keeping the human element in customer service

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  • that s one neat trick turning complainers into loyal customers

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