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A Customer For Life
One way is to accept barter offers for your product. Maybe the person can't afford to buy your product. They may have something you could use in your business or personal life. If the barter deal isn't fair enough, either of you could add in some...
Are You Satisfying Your Customers?
The latest report from the American Customer Satisfaction Index (Michigan School of Business) reports the following: Customer dissatisfaction with the quality goods and services offered in the marketplace is more than a nuisance. The US economy is...
Customer Service in Your Home Based Business - It Can Make or Break You
Have you ever been shopping and the salesperson ignored you? How did it make you feel to receive such poor customer service? Most people would say that they would never return to the store. Poor customer service can cost you more than clients, but...
It's all about the customers, baby
You have permission to publish this article electronically or in print, free of charge, as long as the bylines are included. Please print the article in its entirety unchanged and notify the author by email when you use it ~*~ IT'S ALL ABOUT...
What is Network Marketing?
Network Marketing, Multi-level Marketing, MLM, Relationship Marketing... These are buzzwords we've all come across over and over again - but what exactly do they mean? How do you market a relationship or a network - and would you want to? And how...
 
Who Says That You Need Money to Get Repeat Customers.

What is an excellent customer service? Who determines it? What are the things that can make an excellent service? How sure you are that it is excellent to all your customers? Or, is it just like beauty, only to the eyes of the beholder. One man's excellent can be one man mediocre.

How strong are your financial? Can you provide all wondrous things to your services or products? If not, how do you compete with stronger competitors in terms of facilities or physical materials?

With all the above questions, how do we sustain our customers from going to our competitors? How are we going to ensure that the customers will come back and do business with us?

The secret to all these is customer service, but not just any service, but service which comes from the sincere heart. Everything must come from the heart. This is the key to attract any normal humans to come back and do business again and again and again. Believe me, I know this. I'm running a budget hotel, Hotel Seri Malaysia Kulim - a-2-star hotel, and I practice what I said - everything comes from the heart, and you know what, the result shows. 80 percent of


my revenue comes from repeat customers.

You might be thinking that I've my own niche market, which is lower income group. Don't be too sure. You never know how much the big boys willing to go down on their rates just to capture your market and make you close shop. I don't have the luxury and the financial backup to do that. The best I can do is to make sure our services comes from the sincere hearts.

You know what, I have compiled a manuscript about excellent customer service. In this manuscript I have listed all the practical tips and ideas for customer service which I have been practicing and will practice in my organization - believe me, the result shows. Hopefully you will learn something from this manuscript. And, please don't just learn them, implement them. Click here http://www.thankyou.com.my to get the manuscript.

Best regards



Husni Husain husni@serimalaysiakulim.com November 2005



About the author:

Franchisee/General manager Hotel Seri Malaysia Kulim Kulim, Kedah, Malaysia. Hotel Seri Malaysia is the biggest chain of 3-star-hotel in Malaysia.

 

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CafePress.com : Help Desk : Customer Service
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Customer Service Week - The Celebration Source
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Nashville - Tennessean.com - Middle Tennessee Customer Services
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