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Informative Articles

Get PR Off the Bench
Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Word count is 895 including guidelines and resource box. Robert A. Kelly ©...
Home Equity Loans Company - 7 Key Questions to Help You Choose One
Choosing the right home equity loan can be tricky; you have to consider interest rates and repayment schedules, among others. Choosing the right lender, however, does not have to be a difficult task. If you ask the right questions, you can pick...
How to Build Customer Relationships
Copyright 2005 Jennifer McGroary Building a lasting relationship with your customers is a vital marketing strategy in ensuring the existence of your business. Making your customers unhappy even once can impact their likelihood of ever...
It's Still About Customer Service
My shopping experience lately has been amazing, and not in the good sense. Most of the time when I walk in a store one of four things happens: (1)I can tell who the salespeople are because they’re walking around with headsets on talking to one...
PR: Time For a New Playbook?
When your public relations results pretty much depend on whether your news item gets used in a newspaper column or on a radio talk show, you may be ready for a fresh approach. Why not shoot for a 1-2 PR punch? First, focus sharply on...
 
Who Says That You Need Money to Get Repeat Customers.

What is an excellent customer service? Who determines it? What are the things that can make an excellent service? How sure you are that it is excellent to all your customers? Or, is it just like beauty, only to the eyes of the beholder. One man's excellent can be one man mediocre.

How strong are your financial? Can you provide all wondrous things to your services or products? If not, how do you compete with stronger competitors in terms of facilities or physical materials?

With all the above questions, how do we sustain our customers from going to our competitors? How are we going to ensure that the customers will come back and do business with us?

The secret to all these is customer service, but not just any service, but service which comes from the sincere heart. Everything must come from the heart. This is the key to attract any normal humans to come back and do business again and again and again. Believe me, I know this. I'm running a budget hotel, Hotel Seri Malaysia Kulim - a-2-star hotel, and I practice what I said - everything comes from the heart, and you know what, the result shows. 80 percent of


my revenue comes from repeat customers.

You might be thinking that I've my own niche market, which is lower income group. Don't be too sure. You never know how much the big boys willing to go down on their rates just to capture your market and make you close shop. I don't have the luxury and the financial backup to do that. The best I can do is to make sure our services comes from the sincere hearts.

You know what, I have compiled a manuscript about excellent customer service. In this manuscript I have listed all the practical tips and ideas for customer service which I have been practicing and will practice in my organization - believe me, the result shows. Hopefully you will learn something from this manuscript. And, please don't just learn them, implement them. Click here http://www.thankyou.com.my to get the manuscript.

Best regards



Husni Husain husni@serimalaysiakulim.com November 2005



About the author:

Franchisee/General manager Hotel Seri Malaysia Kulim Kulim, Kedah, Malaysia. Hotel Seri Malaysia is the biggest chain of 3-star-hotel in Malaysia.

 

Customer Service Group: Resources for improved customer service ...
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Customer Service Training Customer Service Skills Training Service
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ICS: Institute of Customer Service
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The New York Times Home Delivery - Subscribe
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Customer service - Wikipedia, the free encyclopedia
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Customer service representatives
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Customer Service Training, Seminars, Coaching, and free articles to improve repeat business, happiness, and professional image.
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Customer Service
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azcentral.com faq - azcentral.com Help - Arizona Republic Customer ...
azcentral.com faq - Welcome to the azcentral.com help center where you can find answers to azcentral.com and Arizona Republic customer service questions.
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CafePress.com : Help Desk : Customer Service
Email Us Send us an email and we will respond to you within 24 hours. Call Us Toll Free 1-877-809-1659 Customer Service Hours ...
www.cafepress.com
 
Customer Service Week - The Celebration Source
Provides how-to information, gifts and decorations for successful Customer Service Week celebrations.
www.csweek.com
 
Nashville - Tennessean.com - Middle Tennessee Customer Services
Customer service, advertising or news-related questions or problems (615) 259-8000. ... (615) 242-7253. Email Customer Service customer @tennessean.com. ...
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Customer Service Institute of Australia - dedicated to Australian ...
CSIA is a professional, membership-based body dedicated to improving the standards of customer service both at an individual level and at a corporate level ...
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The Globe and Mail: Home Delivery Customer Care: Home
The most authoritiative news in Canada featuring articles from The Globe and Mail, breaking news coverage, national news, international news, sports, ...
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Customer Service from FLORIDA TODAY
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Content Menu
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  • a managers pr paradigm

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  • become a customer enthusiasm guru

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  • business menu planning satisfy your customers dont stuff them

  • buzz marketing marketing to non marketable customer

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  • can point of sales systems really enhance my customers visit

  • can small pr firms deliver huge results

  • can three words in websters dictionary be the key to customer loyalty

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  • catapult your businesshow to get customers to chase you to buy from you

  • characteristics of high performance teams

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  • coaching for success

  • commercial cleaning companies simple ways of increasing your customer base

  • common sense customer service

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  • contact existing customers to increase business sales

  • contracts for customers

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  • create a positive upbeat can do workforce and dazzle the customer with your caring

  • create a win win for small your small business

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  • credit card processing legally beat the system by passing processing fees to customers

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  • customer service everyone say s their s is great

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  • customer service is dying and im not feeling so good myself

  • customer service is dying and i m not feeling so good myself

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  • customer service warning what to watch for that indicate we have a customer service problem

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  • dealing with business slowdowns

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  • dialogue the four dialogic principles for successful communication

  • difficult customers theres no such thing

  • does your company face a triple threat that will cause the loss of your companys lifeblood customers

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  • don t overlook the 3 special benefits every customer wants from you

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  • employee expectations key to customer retention in todays workplace

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  • how to realistically set your fees part 2

  • how to realistically set your fees part 4

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  • how to retain your customers the dish network way

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  • index

  • industry pro interview branding turning your customers into evangelists

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  • interview with michael murray autoresponder basics

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  • in business image isnt everything its the only thing

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  • isnt that what customer service is all about

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  • its all about the customers baby

  • its a training issue

  • its just common sense

  • its still about customer service

  • it s all about the customers baby

  • it s still about customer service

  • keeping customers loyal

  • keeping the human element in customer service

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  • that s one neat trick turning complainers into loyal customers

  • the 5ws of world class customer service training

  • the 5 ws of world class customer service training

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  • top ten online choices to get clients to choose you again and again part 1

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  • trade credit how to determine if you should offer net 30 terms to your customers

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  • winning customers over the phone

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  • your customers are more than a number

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