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8 Critical Steps to Establish a Customer Service Culture
Upon reflection, most all of my interactions with displeased customers were not the result of a poor product, but rather a disappointing customer experience.  Why is that?  Because, product is not personal, customer service is. ...
A Customer For Life
One way is to accept barter offers for your product. Maybe the person can't afford to buy your product. They may have something you could use in your business or personal life. If the barter deal isn't fair enough, either of you could add in some...
Call Center Customer Service Practices
In a company that provides outsourcing services, a set of best practices must be imposed. This statement holds true in the place of call centers since it is important to note that there must be a certain set of call center customer service practices...
HOW TO CONVERT MORE OF YOUR PROSPECTS INTO CUSTOMERS
An obvious way to increase sales is to attract more prospects to your business. But it's easier and less expensive to increase sales by converting more of the prospects you're already getting into customers. Here are 2 proven tactics you can use...
Putting The "Service" Back In "Customer Service"
The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation? Today, finding customer support is as simple...
 
Who Says That You Need Money to Get Repeat Customers.

What is an excellent customer service? Who determines it? What are the things that can make an excellent service? How sure you are that it is excellent to all your customers? Or, is it just like beauty, only to the eyes of the beholder. One man's excellent can be one man mediocre.

How strong are your financial? Can you provide all wondrous things to your services or products? If not, how do you compete with stronger competitors in terms of facilities or physical materials?

With all the above questions, how do we sustain our customers from going to our competitors? How are we going to ensure that the customers will come back and do business with us?

The secret to all these is customer service, but not just any service, but service which comes from the sincere heart. Everything must come from the heart. This is the key to attract any normal humans to come back and do business again and again and again. Believe me, I know this. I'm running a budget hotel, Hotel Seri Malaysia Kulim - a-2-star hotel, and I practice what I said - everything comes from the heart, and you know what, the result shows. 80 percent of


my revenue comes from repeat customers.

You might be thinking that I've my own niche market, which is lower income group. Don't be too sure. You never know how much the big boys willing to go down on their rates just to capture your market and make you close shop. I don't have the luxury and the financial backup to do that. The best I can do is to make sure our services comes from the sincere hearts.

You know what, I have compiled a manuscript about excellent customer service. In this manuscript I have listed all the practical tips and ideas for customer service which I have been practicing and will practice in my organization - believe me, the result shows. Hopefully you will learn something from this manuscript. And, please don't just learn them, implement them. Click here http://www.thankyou.com.my to get the manuscript.

Best regards



Husni Husain husni@serimalaysiakulim.com November 2005



About the author:

Franchisee/General manager Hotel Seri Malaysia Kulim Kulim, Kedah, Malaysia. Hotel Seri Malaysia is the biggest chain of 3-star-hotel in Malaysia.

 

Customer Service Group: Resources for improved customer service ...
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Customer service - Wikipedia, the free encyclopedia
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azcentral.com faq - Welcome to the azcentral.com help center where you can find answers to azcentral.com and Arizona Republic customer service questions.
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CafePress.com : Help Desk : Customer Service
Email Us Send us an email and we will respond to you within 24 hours. Call Us Toll Free 1-877-809-1659 Customer Service Hours ...
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Customer Service Week - The Celebration Source
Provides how-to information, gifts and decorations for successful Customer Service Week celebrations.
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Nashville - Tennessean.com - Middle Tennessee Customer Services
Customer service, advertising or news-related questions or problems (615) 259-8000. ... (615) 242-7253. Email Customer Service customer @tennessean.com. ...
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Customer Service Institute of Australia - dedicated to Australian ...
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The Globe and Mail: Home Delivery Customer Care: Home
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