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3 Gurus' Secret Strategies
"We're trying to build something lasting." - Jeff Bezos, Amazon.com founder
"The rest of the industry is trying to copy our every move again, just like in the '80s... we've got Microsoft copying us again too. And I don't mind. I don't mind." -...
If It Was Easy Everybody Would Do It
Q: I started my business about a year ago and everything is going fine. We're growing and making a profit, but the stress of running the business is really starting to get to me. I spend more time worrying than working. Sometimes the pressure is...
manufacturers survival
Manufacturers Survival The humanity's cultural heritage is growing in geometric scale. Manufacturer faces every time more efficient competitors. Development of new processes is arduous work. This work suffers opposition from defenders' of the...
Risk Inclination - How Do You Compare To Others?
Based on Proprietary Research
Ever wonder how risk inclined you are? And how you compare to others.
As a part of my forthcoming book, Seize Opportunity - A Practical Guide to Taking Advantage of Opportunities, I conducted some research on...
The Green-Eyed Capitalist
Conservative sociologists self-servingly marvel at the peaceful proximity of abject poverty and ostentatious affluence in American - or, for that matter, Western - cities. Devastating riots do erupt, but these are reactions either to perceived...
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Innovation, That's the Way We Do it Here.
So what exactly does it mean to be Innovative and 'Work On your
business not in it' and how is this possibly going to assist you
in reaching your long term goals for your life and your business?
I had the misfortune recently to be involved in a motor vehicle
accident. Nothing too uncommon I am sure you would agree. I was
lucky in that I walked away with only a few minor scratches and
a bruised ego.
The accident however, gave me the opportunity to witness first
hand, how innovation within a company can assist in getting its
customer service right, and on further investigation it gave me
the chance to find out exactly what the innovation behind the
positive customer service experience was.
From the very first moment that I contacted the insurance
company it was obvious they were an innovative organization.
They actually had a real person pick up the phone. Most of us
would agree that in instances like this you just kind of expect
to be given the run around and be frustrated by bureaucracy and
inefficiency at every turn.
Thankfully my experience was a little different. I had just
brushed myself off and I was still quite shaken, but I managed
to pull myself together to begin taking care of things. I was
definitely not in the mood to be interrogated with a multitude
of questions. I just needed to get my vehicle towed and get
myself to a doctor for a further check up. The friendly yet
concerned voice on the other end of the phone seemed to know
this instinctively and was able to set everything in motion
quickly and effortlessly. Within minutes a tow truck was on its
way, an ambulance had been ordered and my claim had been started.
And the impressive service did not end there. Throughout the
vehicle repair process I was contacted regularly and given full
and comprehensive updates on the status of my vehicle and was
even asked when the most convenient time to be contacted for
follow up service calls would be.
This is quite different to the customer service experience I
thought I would receive...
Being quite interested in finding out how innovation in
exceptional service businesses worked I decided that I would
ask
some questions of the staff whenever they contacted me regarding
my claim. I was interested to find out the details behind what
enabled them to provide a consistently exceptional customer
service experience while obviously fulfilling their own
requirements as a business.
The answer I got back from the staff with whom I asked the
question was always the same. 'That's the way we do it here'. On
further questioning them on exactly what this meant. I was
relieved to find that everything that I had experienced right
from the opening dialog through to the claims processing and on
to the final delivery of my repaired vehicle, was all part of
their internal Innovation Processes and their Documented
Operational Business Systems.
Every step, carefully thought out, the dialog to use for the
phone conversations, the tone of voice and attitude of the
claims staff, the back end processing of the claim, the follow
up service calls. All integrated and consistent across the
company, and all aimed at the best outcome for both me as the
customer and them as the innovative company.
So this is what it is about: This 'working on your business not
in it', Business Innovation and Systemization if you will. While
it may sound very structured and ordered and not flexible enough
to work in every business. The truth is that is does work and
can work for you. Imagine your people having that flexibility to
innovate within the well defined system that you have created
with them. Everyone working together towards the defined goal,
your goal.
Communicate to your staff: 'That's the way we do it here'
Provide them with the required tools and systems to allow them
to innovate. Watch them Grow... Watch them Thrive...
This simply does not happen in most businesses Imagine...
Imagine the freedom. Imagine satisfaction that would bring you.
About the author:
Justin Woolich has been involved in Innovative Business Software
for over 10 years. Start a Free Trial of Business Systems
Manager Software now www.BusinessSystemsM
anager.com and begin taking your business development to the
next level.
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| DTI - Welcome to the DTI's Innovation Home Page |
| The DTI is working to stimulate a significant increase in innovation throughout ... It covers Living Innovation, web streaming of a series of high profile ... |
| www.dti.gov.uk |
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| Innovation - Wikipedia, the free encyclopedia |
| An innovation in this light occurs whether or not the act of innovating ... A convenient definition of innovation from an organizational perspective is ... |
| en.wikipedia.org |
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| National Innovation Website |
| The Department of Industry, Tourism and Resources has developed this website to raise awareness of the importance and benefits of innovation and ... |
| www.innovation.gov.au |
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| Innovation, creativity and brainstorming resources from ... |
| A comprehensive site designed to provide busy entrepreneurs with a focused collection of the best resources on innovation, creativity, and brainstorming. |
| www.innovationtools.com |
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| Innovation Weblog - Trends, resources, viewpoints from Chuck Frey ... |
| The Innovation Weblog - Valuable trends, resources and viewpoints in innovation, creativity and brainstorming from Chuck Frey at InnovationTools. |
| www.innovationtools.com |
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| CORDIS: Innovation Portal: Home |
| This Innovation Portal is supported by DG ENTR of the European Commission, ... European Commission adopts new Communication on Innovation: on 13 September ... |
| cordis.europa.eu |
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| CORDIS: Promotion of Innovation: Home |
| This programme stands at the cross-roads of the Community's policies on Research, Innovation and SMEs. |
| cordis.europa.eu |
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| Innovation Network... leveraging innovation, creativity and ... |
| The Innovation Network is an association of companies and employees committed to innovation. The site features some interesting articles as well as some fun ... |
| www.thinksmart.com |
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| Business Innovation : Car Reviews, Online Gaming, and Product Branding |
| If your in need of great Online Gaming material, we carry up to the minute news and reviews for all of your favorite games and gaming systems. |
| www.businessweek.com |
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| Innovation - Life, Inspired | PBS |
| Learn about fascinating innovations, explore interactive features, submit questions to our experts, investigate resources and lesson plans, and more. |
| www.pbs.org |
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| Innovation.org - Welcome |
| Impact of Innovation Saving & Improving Lives Controlling Healthcare Costs Strengthening ... Future of Innovation New Medicines in Development Next Wave of ... |
| www.innovation.org |
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| Innovation: See what people are saying right now on Technorati |
| See all blog posts tagged with innovation on Technorati. |
| www.technorati.com |
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| Innovation Relay Centres - The World Largest Network for ... |
| Innovation Relay Centres giving advice on Innovation, Technology Transfer and Exploitation. Major European source for innovative technologies or new ... |
| irc.cordis.lu |
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| The Tech Museum of Innovation | Welcome |
| The Tech Museum of Innovation - Welcome! The Tech Museum inspires and educates the innovators of the future. |
| www.thetech.org |
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| Pages tagged with "innovation" on del.icio.us |
| CoDev 2007 - Co-Development for Business Growth: Open Innovation and Alternatives ... PDMA & IIR's 5th Annual Front End of Innovation ... |
| del.icio.us |
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| innovation |
| Publication highlighting the research activities of NUS. The site provides snippets of selected articles online, and provides a subscription form online. |
| www.innovationmagazine.com |
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| Canadian Innovation Centre |
| Services includes invention evaluation, technology due diligence, market research, and education programs. |
| www.innovationcentre.ca |
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| London INNOVATION :: Home |
| Maximise your business potential through innovation. Learn the secrets of successful business innovation in London. |
| www.london-innovation.org.uk |
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| Eric Von Hippel's Homepage |
| Downloadable Books. Democratizing Innovation (2005) ... The Sources of Innovation (1988). Free download of the complete book. Permission granted by Oxford ... |
| web.mit.edu |
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| Intel Innovation in Education |
| www.intel.com/education/ - 3k - Cached - Similar pages |
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