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Cost of Rework
Quality Magazine conducted a survey to determine how much manufactures plan to spend during 2001 on new test, measurement and inspection equipment, software and services to increase manufacturing efficiency, and decrease cost. Discrete manufactures...
How to Build Extreme Customer Service from the Inside Out
“How to Build Extreme Customer Service from the Inside Out” Marilyn Manning, Ph.D., Speaker “Always do right. This will surprise some and astonish the rest”, Mark Twain “Thousands of businesses will be shaken and even shattered by their inability...
How to increase productivity in your business?
Copyright © Cecilia Chang Before discussing on your business success, let's talk about being a or work with a boss. If you are your own boss, how do you behave? How do you react when you heard 'Boss' being an employee. By doing your own...
Lead People...Manage Things
Master The Five Key Facets of High Performance Leadership Many people in leadership positions struggle with understanding what makes a great leader. While billions of dollars are spent annually on leadership development, quality leadership is...
The Chicken or the Egg?
Even before I checked my calendar on Monday morning, I knew the appointment would be there. Passed over for promotion again, Ralph wanted specifics on why I hadn't chosen him for the position. This was not a new conversation. I thought of Ralph as...
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How Do You Get Them to Buy-in To Your Idea?
“How can I get them to buy-in to this idea?” Anna, a bank manager, asked me. She had an idea for restructuring the department. She knew it would work, but only if everyone would agree to it.
She talked about different department members: Bob, who disagreed with anything anyone proposed. Alice, who gave up at the first sign of defeat. Nancy, who didn’t trust anyone. Surya, whose autocratic leadership style turned everyone off. Sergio, who had no flexibility or creativity.
My reply was not the quick-fix answer Anna was hoping for. “Your company culture needs a redo,” I said. “The best way to get people to buy-in to your idea is to take the time to establish a culture of emotional intelligence.”
Why? Because EQ competencies increase leadership ability, team commitment, and a positive attitude toward problem-solving.
Mastering EQ competencies and using them becomes a value of the organization, “the way we do work around here.” This is deep infrastructure change.
Employees in such an EQ culture assume cooperation, self-regulation, and feedback, and have resources and processes for managing emotions. They know how to
negotiate disagreements and engage in proactive problem-solving. They respect one another.
They share a common language so when arguments arise, they can refer to “constructive discontent,” and when setbacks occur, they talk about “resilience.” A shared commitment to optimism greases the wheel, making it more likely that their individual and group potential will be achieved.
Establishing an emotional intelligence culture can be accomplished by The EQ Foundation course©, an interactive Internet course; ezines such as “EQ in the Workplace,” EQ assessments, individual coaching, and group process work. Work with an EQ coach to establish an EQ culture in your organization. Then an “idea” can be judged on its merits, not unresolved emotional issues among participants.
About the Author
Susan Dunn, The EQ Coach™, licensed Accountability Coach™. Emotional intelligence coaching, Internet courses, business EQ culture programs, products for licensing. www.susandunn.cc, mailto:sdunn@susandunn.cc for FREE ezine. Affiliates in UK, Australia, Malaysia. Ofrece coaching personal y cursos de Internet sobre inteligencia emotional (EQ). Se habla espanol.
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