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5 Training Rules To Guarantee The Best From Your Staff
If there’s one thing I’ve learnt in business it’s this. You can’t always do everything yourself… even if it is sometimes quicker and cheaper to do things yourself. Unless you’re running a “one man band”, every business needs good, reliable, ...
Business Innovation – Good Thinking Not Leadership
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.
There are other useful definitions in this field, for example, creativity can be...
Internal Customer Service – The Key To Productivity & Growth
by Carole Nicolaides © 2002 http://www.progressiveleadership.com Customer service is the foundation on which businesses are created. Unless you understand your customers and treat them with respect, you will go out of business. That is a well-known...
Leading from the Inside Out: The Power of Deep Blue Leadership
One of the most profound and difficult aspects of leadership is instilling in individuals deeply held, and yet generally shared principles to motivate a common purpose. Leading by influencing one's sense of identity and purpose is both powerful and...
Market Leadership
There are three ways that marketers traditionally think about market leadership.
There are three ways that marketers traditionally think about market leadership. These are:
• Market share (volume) • Market share (value) • Profitability
...
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How to Establish Your Authority
“Leaders are born, not made” – do you think this is true? I think one can learn to act as if he or she was born a leader.
I’m thinking of my young friend Mark who told me his boss had told him, “The only reason I haven’t made you a manager is that you don’t act like one.” Sounds like a Catch-22, but that’s what we’re talking about. It helps to be given a title, but even then others won’t follow you unless you act like a leader, which requires believing you are one.
TIP OF THE DAY: Don’t waste time trying to earn your leadership position. Impose it. Don’t be tentative.
Claim all your Personal Power, an Emotional Intelligence competency. Deliver it like Henry, or Catherine, with authority and without emotion:
EDICT OF NANTES: "Henry, By the Grace of God, King of France, and Navarre, To all Present, and to Come greeteth. Among the infinite Mercies that God hath pleased to bestow upon us, that most Signal and Remarkable is, his having given us Power and Strength not to yield to the dreadful Troubles, Confusions and Disorders--"
THE MANIFESTO OF THE EMPRESS CATHERINE II, OF RUSSIA: "By the Grace of God "We, Catherine the second, Empress and Autocrat of all the Russians at Moscow, Kiev, Vladimir, Novgorod, Czarina of Kasan, Czarina of Astrachan, Czarina of Siberia, Lady of Pleskow and Grand Duchess of Smolensko, Duchess of Esthonia and Livland, Carelial, Twer, Yugoria, Permia, Viatka and
Bulgaria and others; Lady and Grand Duchess of Novgorod in the Netherland of Chernigov, Resan, Rostov, Yaroslav, Beloosrial, Udoria, Obdoria, Condinia, and Ruler of the entire North region and Lady of the Yurish, of the Cartalinian and Grusinian czars and the Cabardinian land, of the Cherkessian and Gorsian princes and the lady of the manor and sovereign of many others."
That's the first sentence! Catherine the Great has said nothing, but oh how we are listening.
I especially love that "and sovereign of many others," i.e., when you're the boss, don't split hairs. It's demeaning.
Now these were edicts and manifestos, which are written. In person, 90% of our communication is nonverbal. That’s why when Henry or Catherine entered – let’s say “granted an audience” – they arrived in state, dressed regally, with attendants, sat in a special chair, others sat away from and below them … and a host of other nonverbal methods that established their authority. How can you translate this into modern-day? Study Emotional Intelligence and nonverbal communication.
About the Author
©Susan Dunn, MA Clinical Psychology, The EQ Coach, http://www.susandunn.cc. Individual and team coaching in Emotional Intelligence, distance learning courses, the one and only EQ Learning Lab™, and The EQ eBook Library – http://www.webstrategies.cc/ebooklibrary.html . Mailto:sdunn@susandunn.cc for FREE eZine.
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