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Are You a Future Leader?
One of the most important qualities of a great leader for the future will be his or her ability to get along with people, to show compassion, and to make others feel good about themselves. This top ten will support you in becoming a great leader...
Effective Listening Equals Effective Leadership: Learn How!
Copyright 2005 Marketing Maven
No matter what role you play in your company, becoming a more
effective listener will help you get ahead in your position. It
means fewer errors, improved accuracy, and enhanced working
relationships.
And,...
Human Resource Communication Pays Off
Human Resource Communications and Corporate Communications – are they one in the same? Both plan and develop written communication strategies to further the understanding and perceptions of their audience. Both provide counsel and editorial...
Some Things To Consider When Selecting A Leads Exchange Group
It has been said that 80% of business today comes from referrals. People want to do business with people they know, like, trust and respect. I believe that with all my heart. Because I believe that one of the best venues for developing strong...
What is your leadership style?
What's Your Leadership Style?
Early in my career, I remember being asked in interviews, "what
is your leadership style". At the time I thought I needed to
have a single style so I would have an answer to this question.
But it never seemed...
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How To Handle Poor Office Manners - Diplomatically
How To Handle Poor Office Manners - Diplomatically
It only takes one person to disturb the emotional atmosphere and productivity of an office. Others become irritated by the offender’s seemly harmless behaviors and now their productivity suffers too. Here is a scenario and how it may be handled diplomatically:
You have a co-worker who is affecting office morale by their inappropriate behavior. Extended cigarette and bathroom breaks,
taking a flood of personal calls, extra long lunch breaks, taking off for assorted appointments and seen playing Internet games during the work day.
Tell the supervisor or the senior office executive about this problem that others have observed and want resolved. If you are the senior leader, then privately call in this individual and tell them you are aware of this problem and how it’s affecting office morale. Many times these people live in their own world and are totally oblivious to how their actions affect others. Ask if there are reasons or problems that prompts this behavior. Listen and
not be judgmental. After listening, tell them of the repercussions of this behavior continuing past today. Have them come up with ways to resolve this problem either by e-mail to you or by a meeting by the end of the week. Thank them for the meeting and the conversation will be confidential. Keep a file with this situation and the results in your office. Review with this individual and others in the office, weekly for the first month to see progress. When you hear or see progress has been made, send this individual an e-mail to thank them for handling this matter so professionally.
About the Author
Joli Andre, president of Polished Professionals a San Diego, CA based company specializing in staff training on American Business Etiquette and International Protocol. She is trained and certified by The Protocol School Of Washington, D.C., and a member of The National Speakers Association and the author of “Business Etiquette Mastery: The Power Of Executive Leadership”. For services: http://www.polishedprofessionals.com or 858/759-9560
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