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BENCHMARKING AND IMPROVING MANAGEMENT QUALITY
Summary By defining Management Quality as an organizational concept and applying established Quality methodology to the area of management, a great potential for improvement becomes apparent. This improvement translates directly to business results...
Exceptional Leadership Inspires the Best Effort in Others
There is a steady stream being written and taught about leadership these days. There are tips about leadership, courses about leadership, books, retreats, and continuing education – all focused on leadership. While all of this material is...
Modern Managers Need Leadership Skills
Managers and Leaders - Are They Synonyms?
A manager is the person in charge of commanding and running a
business or a project. Leadership deals with the interpersonal
relations. Managing means planning, developing and organizing.
In the...
The Cat in the Hat" Will Help You Get Your Point Across! (Yes you can, here is the Plan)
I was recently coaching an engineer who wanted to improve his speaking skills. After videotaping him, we discussed his strong points and then his areas of improvement. Then we got to the area of vocal variety. Vocal variety is the quality of your...
What To Do When Successful Training Fails
Why Successful Training Failed Elizabeth M., Human Resources Director for a mid-sized furniture manufacturer, earnestly shared with me her hopes for developing a skilled cadre of supervisory personnel who would effectively lead their work groups...
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How To Handle Poor Office Manners - Diplomatically
How To Handle Poor Office Manners - Diplomatically
It only takes one person to disturb the emotional atmosphere and productivity of an office. Others become irritated by the offender’s seemly harmless behaviors and now their productivity suffers too. Here is a scenario and how it may be handled diplomatically:
You have a co-worker who is affecting office morale by their inappropriate behavior. Extended cigarette and bathroom breaks,
taking a flood of personal calls, extra long lunch breaks, taking off for assorted appointments and seen playing Internet games during the work day.
Tell the supervisor or the senior office executive about this problem that others have observed and want resolved. If you are the senior leader, then privately call in this individual and tell them you are aware of this problem and how it’s affecting office morale. Many times these people live in their own world and are totally oblivious to how their actions affect others. Ask if there are reasons or problems that prompts this behavior. Listen and
not be judgmental. After listening, tell them of the repercussions of this behavior continuing past today. Have them come up with ways to resolve this problem either by e-mail to you or by a meeting by the end of the week. Thank them for the meeting and the conversation will be confidential. Keep a file with this situation and the results in your office. Review with this individual and others in the office, weekly for the first month to see progress. When you hear or see progress has been made, send this individual an e-mail to thank them for handling this matter so professionally.
About the Author
Joli Andre, president of Polished Professionals a San Diego, CA based company specializing in staff training on American Business Etiquette and International Protocol. She is trained and certified by The Protocol School Of Washington, D.C., and a member of The National Speakers Association and the author of “Business Etiquette Mastery: The Power Of Executive Leadership”. For services: http://www.polishedprofessionals.com or 858/759-9560
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