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Coaching - The New Word in Management
The Old Way – Command and Control Although workplaces and management styles have come a long way in the last decade, the command and control style of management behaviour remains common practice in many companies. This management approach basically...
Effective Risk Management
Risk is embedded in every opportunity a business faces. And poor risk management can result in large financial costs, or even failure. Risk points can emerge anywhere: small scale project delays, the misguided actions of an employee, or a fire in an...
ERM Not Just For the "Big Guys" Anymore, Small Business Rights Management, A Reality
Small Business Rights Management (SBRM) is a term which reflects
the shift ERM (Enterprise Rights Management) technology has
taken as awareness of industry compliance issues and protection
of original works has evolved and become implicit...
The ACHILLES’ HEEL OF MANAGEMENT COACHING
While heading home at day’s end, you begin reflecting on a coaching meeting you had earlier that day with an employee, Chris. You hope that, this time, you finally succeeded in getting her to understand the importance of spending less time in...
Time Management, Avoiding Negative
Life is a bummer and then we pay the ultimate price. Times are
always changing making it difficult for us to keep up with the
advancements in our lives. If we are thinking positive most
times good, fortunes come our way, but if we are...
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100% Successful Management - The Ten Winning Behaviours
Management is all about being the one who facilitates business
or organisational success. Delivering the required results. It
can be daunting, yet with these ten simple ideas, it might not
be the impossible challenge...
Business is complicated. Organisations are horribly complicated.
Yet within that there are people who manage, who have 'cracked
the code' for success. Success for themselves, their people and
overall, the organisations they run.
So if there are just 10 actions a great manager takes to deliver
the excellence way above the rest, what might they be?
Here are some ideas. The use and implementation of them is up to
you...
1.Talk to your people
Top of the list is always how you relate to your people.
Regular, easy-going interactions (we call them conversations and
chats), make for relationships that work. Talk to and above all
listen to them. And respond to what you hear. You will find
great information which will help you develop them for the
future.
2.Have Clear Expectations
Every one of your people is desperate to please and be seen to
be doing a great job. To do this you need to ensure that they
are all very clear indeed about what you want them to do. Some
need more help with this than others.
3.Build Trust
Trust falls in many ways. Doing what you said you would;
treating everyone fairly; being consistent; keeping criticism
private; creating confidential time for those who need it;
behaving yourself how you expect your people to; being as open
as possible; taking personal responsibility for your actions.
Invaluable.
4.Focus on Value
Management is about results. So whatever steps or actions you
take must always be measured against their contribution to the
results you want. If the action is not value creating, then it's
not required. Sometimes you might have to take a risk with an
investment, especially in time or people. And that's OK
5.Go Customer Crazy!
Whatever you do, you will manage the delivery of products or
services. Your customers are your lifeblood. So make it easiest
for your customer-facing people by giving them licence to
delight! Challenge every process or system rigorously to check
the customer offer is perfection. You will not succeed unless
you get this right. Remember
internal customer colleagues too!
6.Deliver Great Product
Your customers are waiting to receive. They want to buy from you
with their readies in their hot little hands. So have an
excellence of product or service and buying experience for them
- have it available when they want it and make easy for them to
get it. And don't overpromise.
7.Test Yourself Regularly
By setting in place checks and measures that you are delivering
excellent products or services, when your customers want it,
with fabulous people, you are continuously improving. There is
no ceiling on what you can achieve - no 'we're done!' Once you
are satisfied, get twitchy and up the stakes. You and your
people will love it!
8.Lead a Top Team
Teams run organisations. Not a top leader. But you need to be
that leader to manage your Top Team. Recognising the qualities
and strengths of every single one of your people in a most
constructive and creative way, makes for excellent leverage. You
drive it, they deliver it whichever way they can. For
outstanding results.
9.Be a Model
As the 'boss' you have a lot of personal freedom. Yet if you
decide to abuse that, your people will not respond. A rule for
one and different for the rest is not going to work. This
doesn't mean that you have to do all the work yourself - far
from it. But you do need to be very clear indeed on the business
priorities and keep focus.
10.Show Passion for your Business
The 'Zapp' you have in your day is infectious. Your people will
hugely respond to how you respond to their efforts. Recognition
of their performance will crank up their involvement and
engagement even more. If you love the work you are in, show it.
If you don't, find something that you do love (it will be better
for everyone, most of all you).
Of course there are other tweaks you can make to these ideas.
But if you use these ten as your template, toss them around with
your team and tease out the detail, you will be well on your way
to being a 100% Successful Manager.
About the author:
© 2005-6 Martin Haworth is a Business and Management
Coach. He has hundreds of hints, tips and ideas at his website,
www.coachin
g-businesses-to-success.com
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About Management - business management - people management - and more |
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Management - Wikipedia, the free encyclopedia |
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International review on management research. Peer-reviewed, occasional. Ejournal, with tables of content, abstracts and full articles available on-line. |
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Advances the human resource profession to ensure that HR is recognized as an essential partner in developing and executing organizational strategy. |
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Agency of the US government tasked with Disaster Mitigation, Preparedness, Response & Recovery planning. |
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Small Business Management: Advice and Guides |
Online guide to small business management. Find articles, advice and how-to guides. |
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Academy of Management Online |
Academy of Management: This is the official web site of the Academy of Management, with information on membership, journals, list servers, web sites, ... |
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Provides business management articles, webcasts, online learning, and books as well as conferences focused on leadership and decision making. |
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Object Management Group |
Distributed object computing industry standards group founded in 1989. Defined standards include CORBA and IIOP. |
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Management Reading | Global Executive | Business | Economist.com |
The one management thinker every educated person should read Nov 17th 2005 ... The story of Emerson's successful management process is fascinating. ... |
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Emerald: Home |
Publisher of journals in management and library and information services, engineering, applied science and technology. |
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Yale School of Management |
The mission of the Yale School of Management is to educate global leaders for business and society. We pride ourselves in providing a hard-edged business ... |
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Official Federal Government site listing positions nationwide for special agent, federal police officers and related jobs. |
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Includes federal jobs listings, upcoming events, numerous humans resources reports, news releases and additional official information. |
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