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Get Your Feet Wet With Time Management!
Since the early days of the cyberspace, finding hints on time management got much simpler. Do you recall the time as you had to look into a dictionary if you wanted to find anything appropriate to time management? I bet I hit the nail on...
Meeting Your Bandwidth Requirements For Supply Chain Management Applications
In today's business world it is critical for companies to deploy supply-chain management (SCM) systems to enhance efficiency across the product lifecycle by streamlining procurement, production, fulfillment, and distribution processes....
Project/Program Management Best Practices for Success in ANY Industry!
Where is our success? Although there have been improvements, over 60% of projects/programs failed and many were canceled in 2003 (ref:The Standish Report CHAOS)! Our goal for 2004 and beyond is to contribute to a 60% and better,...
Successful Management - 10 Simple People Skills*
Getting the best from your people is vital if you are to make the best progress in your business or organisation. Much comes from the way you interact personally and here are just ten key actions to take to build great, fulfilling...
Why Asset Management Is A Vital Key To Your Future
Our home, car, property and credit lines are all assets. Proper asset management is a necessity for all of us. When we think of asset management ofttimes we forget that we need to protect our assets not only for ourselves but for our children as...
 
Discovery Procedures for Building Effective Management Systems

You have permission to publish this article free of charge, as long as the resource box is included with the article. If you do run my article, a courtesy reply to sean@bizmanualz.com would be greatly appreciated. This article is 531 words long including the resource box. Thanks for your interest.

Part One in a Five Part Series

Imagine what a professional football team would be like without a regimen of practice drills? Now take away their playbook and player statistics. What you have in this extreme scenario are highly talented (and perhaps overpaid) individuals participating in organized chaos. They might actually win a game or two, but in the long run, this team is doomed.

Management Policy

I offer this illustration to drive home the point of why any organization needs to examine the existence and effectiveness of its management systems. If there are weaknesses or holes in your documented procedures (playbook), or benchmark measurements (stats), then you will want to take corrective action.

Process Phases

It is my experience that when a company attempts to establish its management systems for the first time, it takes longer than expected, involves more people than planned, and grows in complexity.

To control this trend, I advocate dividing the process into five (5) distinct phases, each with clear objectives:

1. Discovery

2. Planning

3. Development

4. Implementation

5. Rediscovery

In this series, we will take a look at each phase. So this week, let’s take a look at the Discovery phase.

Discovery Procedures

Think of this phase as all the things the coaching staff does up to and including the first pre-season team meeting. It is where the


overall missions and goals are set, with clear effectiveness criteria established. Certainly the team may set it sights on the championship, but what about the kicking team or linemen? Each part of your organization must have meaningful and measurable performance criteria mapped out in this phase.

Management Objectives

Establishing objectives and criteria requires close scrutiny by management of what really contributes to the overall company mission. Departmental goals must be aligned with company goals. To illustrate with our football analogy: running backs may propose a goal of 5,000 total yards rushing in a season. This may or may not be beneficial to the team goal, whereas an aligned goal might be to achieve an average of +5 yards per run. The latter may be more appropriate for a highly pass-oriented offense.

System Action Plan

In your discovery phase, once your objectives and effectiveness criteria are agreed upon, you can create your action plan. This step is simply the broad roadmap covering the remaining 4 phases of building your management system.

The Discovery Phase generally takes from 2-4 weeks, and represents approximately 12% of the total process.

Planning Procedures Phase

In part two of this series, we will take a look at one of the most critical and also most overlooked phase in building your quality management system – the Planning Phase.

About the Author

Chris Anderson is currently the managing director of Bizmanualz, Inc. and co-author of policies and procedures manuals, producing the layout, process design and implementation to increase performance.
To learn how to increase your business performance, visit: Bizmanualz, Inc.

 

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