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Informative Articles

Does MBWA (Management By Wandering Around) Still Work?
Tom Peters, alumnus of the management consulting firm of McKinsey & Company and one of today's best known and highest paid management gurus, first came to prominence in 1982 as he "knocked our socks off" with his eye-opening best-seller In Search of...
Medical Group Management Association purchases gomembers’ accounting solution
gomembers, Inc., one of the leading suppliers of association management software systems announced today that the Medical Group Management Association (MGMA: http://www.mgma.com) has elected to purchase the accounting interface to utilize with their...
Quality Management: Organizational Needs
Any business out there can benefit from quality management. Whether you are producing thumb tacks or if you are producing IT equipment, there is little doubt that they need to be of the highest levels of quality. Yet, as your business grows, you...
Successful Management - 10 Simple People Skills*
Getting the best from your people is vital if you are to make the best progress in your business or organisation. Much comes from the way you interact personally and here are just ten key actions to take to build great, fulfilling...
The Critical Path for Extreme Project Management
The Extreme Project Manager (EPM) stays at a high level, and understands the big picture, at the same time being able to call the shots like a military commander. However, there are certain things, which can affect the general schedule, and the EPM...
 
The Practice of Knowledge Management

Knowledge management is not about technology. It is about
culture. To put it into the right perspective,the practice of
knowledge management will drive the organisation to develop a
strong culture of competency and innovation. Such enterprise-wide
culture will enable the organisation to achieve sustainable
superior performance. In other words, by strategically
capitalising on both tacit and explicit knowledge, an
organisation can secure and maintain a competitive advantage at
the market place. Information communication technology (ICT) is
an enabler to facilitate the practice of knowledge management.

For an organisation to successfully transform itself into a
knowledge enterprise, it must leverage on the eight key focus of
knowledge management. The eight key focus are K-identification,
K-acquisition, K-application, K-sharing, K-creation,
K-development, K-preservation and K-measurement. These eight key
focus will provide a systematic approach to introduce the
practice of knowledge management.

A structured knowledge identification exercise or knowledge needs
analysis (KNA) exercise must be conducted to establish the
knowledge gaps and deficiencies of an organisation. For
businesses to function at the speed of light, organisations need
to identify the current and specialised knowledge required to
implement its competitive strategies. By comparing the required
knowledge with existing knowledge capital, the knowledge gap can
then be defined. The larger the knowledge gap or deficiency, the
greater are the obstacles to achieve the desired goals of an
enterprise.

A positive environment must be created to induce intense
knowledge acquisition. Knowledge acquisition is to source for
current and specialised knowledge to close the knowledge gap of a
particular organisation. Knowledge can be derived within the
organisation, from existing employees, communities of practices
(COPs) and communities of innovative networks (COINs). Knowledge
can also be imported from outside the organisation, namely from
customers, suppliers and even specialists from the various areas
of businesses and expertise. Knowledge can also be attained from
K-products, such as reading materials, recorded CD-ROMs, on-line
learning, and through the World Wide Web. K-tools like learning
history will assist an organisation to learn from the past,
innovate on the future for today's consumption. Key emphasise
must be placed on real time acquisition, with short cycle
application.

Armed with critical, current and specialised knowledge, the next
focus is to pursue an obsession in knowledge application.
K-application will also induce spiral skills development, where
professionals are able to gauge their level of expertise


through
continuous contribution to the organisation. Most importantly,
knowledge gained must be immediately applied.

The practice of knowledge management advocates knowledge sharing.
Trust and mutual respect must be present to promote K-sharing.
Sharing of best practices will spur constant innovation, and this
will benefit the organisation. Enterprise recognition should be
given to encourage K-sharing in an organisation. Working in
innovative teams will provide a platform for K-sharing among
peers. A structured K-policy supported by a variety of K-tools
and collaborative technologies such as the intranet will promote
K-sharing.

K-development will focus on the development on conceptual,
behavioural and technical abilities of an individual. Planned
efforts like structured competency based learning must be
initiated to build the overall competency of employees in an
organisation. In other words, organisations need to be competency
driven, ensuring a high level of competency in its employees.

A passion to explore and innovate on ideas needs to be
cultivated. The enterprise must develop the ability to create new
knowledge. New knowledge will form the platform for the dynamics
of continuous innovation. This can be achieved by integrating
both tacit and explicit knowledge that exists in an organisation.

A high retention of knowledge can be achieved by creating a
culture for knowledge preservation. Enterprise wide K-sharing,
COPs and COINs can be used to preserve knowledge within an
organisation. K-preservation is about real time knowledge
capture, use, re-use and constant updating. Since knowledge has a
short 'life-span', the focus is on the frequency of using the
captured knowledge to support intelligent decision making.
Technology will be the enabler to store selective and current
specialised knowledge. Knowledge preserved must be made
accessible to every individual at any point in time.

A knowledge measurement system must be implemented to gauge the
knowledge capital of an enterprise on a periodic basis. The focus
is to measure the K-inventory of an organisation.

A new adage will then become apparent, an era where knowledge
will be power only if it is being used wisely. Hence, the
fundamentals of knowledge management will be prominent in an
economy where knowledge will be the deciding role in ensuring a
sustainable edge in an ever-competitive market.

About the Author

JT Frank the publisher of this article, can be reached at
jtfpg@tm.net.my or 604-6593859, offers training and consulting
services in the areas of Knowledge Management,
INVEST your organisation's Knowledge Capital Creation BUDGET with
one of ASIA's pioneering Knowledge Management Specialists - JT
Frank Management Centre

 

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Management - Wikipedia, the free encyclopedia
The phrase "management is what managers do" occurs widely, suggesting the difficulty of ... The management of a large organisation may have three levels: ...
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Datamation provides ideas and analysis for IT managers, featuring case studies and trend spotting reports on IT project and service management issues.
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International review on management research. Peer-reviewed, occasional. Ejournal, with tables of content, abstracts and full articles available on-line.
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Advances the human resource profession to ensure that HR is recognized as an essential partner in developing and executing organizational strategy.
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Agency of the US government tasked with Disaster Mitigation, Preparedness, Response & Recovery planning.
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Account Manager. Recruiter: Financial Times. Part Qualified Management Accountant. Recruiter: Robert Half Finance & Accounting ...
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Online guide to small business management. Find articles, advice and how-to guides.
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Management Reading | Global Executive | Business | Economist.com
The one management thinker every educated person should read Nov 17th 2005 ... The story of Emerson's successful management process is fascinating. ...
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Emerald: Home
Publisher of journals in management and library and information services, engineering, applied science and technology.
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Official Federal Government site listing positions nationwide for special agent, federal police officers and related jobs.
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