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15 Construction Loan "Inside Secrets" To Building Your New Home.
15 Construction Loan "Inside Secrets" To Building Your New Home.
1. Which construction loans are available and which one should you apply for?
Home loan banking and the internet has changed the mortgage and construction loan industry...
16.4% APR $5,000 Auto Loan…HELP!
Are you the victim of a high interest rate auto loan? If so, the following email discussion may help you. Read on:
DEAR LoanResources.Net :
I was very impressed with your article entitled "8 Point Checklist, Evaluating Online Lenders."...
Are You Mentor Material?
Q: I’ve been approached by a young man who asked if I would be his mentor. I’m flattered by his interest, but I’m not sure I’m cut out to be a mentor. In your opinion what makes a good mentor? - Kenneth P. The mentor/mentee relationship is very...
Customer Service is Dying-and I'm Not Feeling So Good Myself!
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Getting The Best Deal On Auto Insurance
Let your fingers do the walking... Remember that Yellow Pages Ad Campaign? Excellent advice if you’re shopping for auto insurance. Shop around and do it yearly. Don’t just keep paying the invoice over and over without comparison shopping. Below are...
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Empathy 101: Ten Commandments Of Human Relations
These ten commandments of human relations aren't original to me,
and I don't know the source. At the same time, they don't go out
of style or out of date if you are in business. Everyone in your
business must imbue their efforts with these commandments. They
are required in every type of relationship be it marketing or
selling to clients, providing customer support before or after
the sale, working with and negotiating with vendors or your
support team and of course internal to your organization.
These skills are not the sole domain of your designated human
resource professional. In fact they should be part of your
company's Hedgehog Concept (ref: From Good to Great by Jim
Collins, http://www.jimcolli
ns.com/lib/books.html
As the leader of your team, go through these commandments and
consider how well you and everyone on your team abides by them.
Encouraging their use just might smooth some ruffled feathers or
diffuse a tense situation.
1. SPEAK TO PEOPLE
There is nothing like a cheerful word of greeting. To really
connect, look them in the eye as you speak.
2. SMILE AT PEOPLE
It takes 72 muscles to frown, only 14 to smile. They can hear
the difference in your voice - even over the phone.
3. CALL PEOPLE BY NAME
The sweetest music to anyone's ear is the sound of his/her own
name. Be sure you say it correctly. Say it often.
4. BE FRIENDLY AND HELPFUL
To have friends and build relationships, be a friend first.
5. BE CORDIAL
Sincerely speak
and act as if everything you do is a genuine
pleasure.
6. BE GENUINELY INTERESTED IN PEOPLE
You can like almost everybody if you try. They don't care how
much you know until they know how much you care. Be sure they
know how much you care.
7. BE GENEROUS WITH PRAISE
Praise publicly, correct privately. Everyone wins this way.
8. BE CONSIDERATE
of the feelings of others. There are usually three sides to a
controversy: yours, the other person's, and the right side. Keep
ego and emotions in check.
9. BE ALERT
to give excellent service. What counts most is what we do for
others not ourselves.
10. HAVE A GOOD SENSE OF HUMOR
Don't take yourself too seriously. When you add lots of
patience, and humility, you will have a recipe for enduring
success.
Do you think these are soft skills you can brush aside as
non-critical? Think again. In this Conceptual Age, a deeper
understanding of the subtleties of human interactions becomes
not only important but imperative. In fact, at the Stanford
Business School, students are flocking to one of the newer
courses called "Interpersonal Dynamics". Be sure everyone on
your team masters the basics.
About the author:
Kerri Salls, MBA runs a virtual business school to train,
consult and coach small business CEO's and entrepreneurs in 10
key strategies to make more profit in less time. Learn more at
http://www.breakthrough-business-school.com/products.html or
sign up for a free weekly newsletter at
http://www.breakthrough-business-school.com/newsletter.shtml
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