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Business Center on the Internet
The Intway World Corporation is the first in the market to offer a FULL set of practical business instruments for organizing and conducting business on the Internet (from large businesses to home-based)!
The Universal sales market, your own...
FileNet and Other Collaborative Solutions
In the midst of the bustle and shuffle of the collaborative whirlwind of documents, drafts, e-mails, and electronic documents that is 21st century business, it is important to evaluate the best collaborative software suites available on the market...
Home Based Party Business
Starting your own home based party business begins with
determining your niche. Take a look at what types of parties you
like to throw or what aspects of parties you like to plan in
order to choose a home based party business. You want your...
Organizing Your Day
One of the hardest things for most individuals working from home is to stay focused. One of the best ways to stay focused is organization. In addition, being organized will help your time management skills. The two are very much intertwined.
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Work At Home Moms Time Management Tips
"How do you DO it?!" If I had a dime for every time I heard
that, I would be able to quit my home business.
Just kidding.
Seriously, time management is a serious issue for work from home
Moms. You want your home business to be a success,...
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Offshore Outsourcing Best Practices Increase Your Profit Margin
When your company is forming long-term offshore outsourcing relationships with another company, the foundation of the success of this venture should be laid during the negotiation period itself.
The centerpiece of this negotiation period is the Service Level Agreement.
The aim of outsourcing is to gain value for the host organization. There are several contrasting views however regarding how to maximize value and minimize risk by outsourcing. The following best practices can serve as a guide when structuring your SLA, and then implementing and maintaining a relationship with the chosen provider.
Five Golden Rules For Offshore Outsourcing
1. Develop enduring relationships between key management personnel.
The usefulness of the relationship between the key management personnel of both teams depends on good understanding and strong working ties between them. Studies on outsourcing success stories have demonstrated that working chemistry in management and peer friendships among employees have proved to be important determinants in forming long-term relationships that yield real value.
2. Present a Quantifiable Objective.
A useful performance criterion includes quantifiable objectives and clarifies expectations of the quality of service. If you can get ahold of SLAs for comparable projects, they will serve as reasonable starting points�but remember, these are negotiable. In any event, ensure that exact objectives and expectations are included in the SLA and are understood by both organizations prior to implementation.
3. Pre-determine the Incentives and Penalties Schemes.
The provider should be driven to meet the
established customer expectations or even exceed it by adopting the performance based pricing criteria. If performance of the service provider exceeds expectations, then incentives should be given; conversely, appropriate penalties should be imposed if objectives are consistently missed.
4. Review Periodically to Maintain Successful Relationships.Organize formal review meetings often. During the meetings, both sides can discuss the performance of both teams and determine the future objectives or goals of the company accordingly. They can also discuss product reviews and deliverables during these meetings. Keep in mind that performance objectives may need to be continually revised according to changing market conditions and the opportunity costs of both firms.
5. Communicate Well & Often to Bridge Cultural Differences.
The parties involved in an outsourcing relationship belong to distinct cultures, these differences have to be accepted and bridged. The cultural understanding between the two organizations can be enhanced by organizing social events, educating about company background, participating in each others� quality programs, etc. Communication really is the key to a healthy relationship. It may be helpful to send a loyal employee to the BPO site for a few months to facilitate understanding in the implementation phase.
ABOUT THE AUTHOR
Rich McIver writes for http://www.blogsource.org, a free informational resource on outsourcing. See http://www.blogsource.org/call_centers/ for more information on call center outsourcing.
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Online Organizing.com |
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Management Function of Organizing: Overview of Methods |
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Organizing - Wikipedia, the free encyclopedia |
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Amazon.com: Organizing from the Inside Out: Books: Julie Morgenstern |
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The Virginia Organizing Project |
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Center for Third World Organizing |
A training and resource center dedicated to building a social justice movement led by people of color. |
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Welfare Rights Organizing Coalition |
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Self-Organizing Systems FAQ for Usenet newsgroup comp.theory.self ... |
Frequently Asked Questions about self-organized systems. |
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Beyond Bookmarks: Schemes for Organizing the Web |
Beyond Bookmarks: Schemes for Organizing the Web is a clearinghouse of World Wide Web sites that have applied or adopted standard classification schemes or ... |
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Organizing Institute |
Program by the AFL-CIO to train union organizers and put them in the field. |
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SouthWest Organizing Project |
A statewide multi-racial, multi-issue, community based membership organization. Includes information on history, campaigns, and volunteer opportunities. |
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Farm Labor Organizing Committee |
The historic contract in North Carolina opens up a new chapter in the FLOC struggle for justice and ushers in a new era in farmworker organizing. ... |
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