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Difference is 'value added'
We in the UK are fortunate to live in a country which is rich in
the diversity of its population. Nowadays, your work colleagues
might be any age, male or female, from any ethnic, religious or
cultural background, married, single or living with a...
Do your own Taxes!
So, it’s the second week in February - have you done your taxes yet? What, you don’t do your own taxes? You pay someone else to do it for you? Well, I’m one of those people who can’t stand paying anyone for something I can do myself. Am I a glutton...
Hire The Person, Not The Resume
“… [get] the right people on the bus, the right people in the right seats (and the wrong people off the bus) and then [figure] out where to drive it.” - Jim Collins – Good To Great "Hire the best staff you can find, develop them as much as you can,...
Keeping The Flame Alive
Keeping The Flame Alive By Arthur Cooper (c) Copyright 2004 When you are going in to work every day to do a job that seems boring and routine, how do you keep going? When the business that you have started up does not seem to be going anywhere,...
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Bad customer service is everywhere these days — unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who refuse to acknowledge a customer. It’s no longer an exception ... poor service has become the...
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Six Sigma
Six Sigma
Created by Ronald Munro
Six Sigma is a proven approach focusing on reduction of defects and increasing product or service efficiency. Most companies use some form of quality control to accomplish this task.
Quality control does several things for a business. It creates a better product or service for the company to market. By having better quality companies are able to better manage their resources and compete in the market place. Quality control also helps to better manage items like waste or employee hours.
Here are 6 Ways to approach increasing quality in an organization:
1. Facilitate a more rapid progression towards quality through the use of repetition to build the behavioral and management skills your managers and allow them to more readily develop those skills.
2. Reduce management and supervisor frustration by developing a positive, results-oriented attitude within each manager, thereby creating a more positive and motivating organizational environment.
3. Develop overall management and leadership skills such as open and honest communication, delegation skills, coaching, planning, problem solving, time management, leadership and motivation.
4. Provide a system of goal setting and action planning with managers so as to permit the achievement of management’s objectives in conjunction with the Quality Management System.
5. Crystallize and communicate organizational objectives while monitoring progress and providing a systematic approach to effective time management toward reaching these goals and objectives. This will raise the level of each manager’s success and reducing frustration.
6. Integrate the goals of the organization with the personal goals of the managers, thus creating an environment of motivation and mutual
commitment.
As you can see there are many areas quality control can help in any business. There are many forms of quality control and many programs all ready setup to provide businesses resources in order to proceed with implementing some form of quality control such as Six Sigma, ISO 9000, ISO 9001 and ISO 2000 and these are just a few. Some companies create their own form of quality control. But each and everyone relies on statistics to carry out these programs.
Six Sigma is an overall enterprise improvement methodology that uses data to monitor, control, and improve operational performance by eliminating and preventing ‘defects’ in products and associated processes.
Six Sigma emphasizes producing better, faster, and lower cost product and services than the competition and stresses breakthrough improvement, for improved bottom line results. Six Sigma is also a process used to translate customer needs into a set of optimal tasks that are brought into harmony with one another.
By examining the optimal process, Six Sigma can have a powerful effect on the quality of products, the performance of customer services and the professional development of employees. The most important quality-improvement techniques stress employee motivation, change in corporate culture and employee education. Organizations known for product and service quality strongly believe that employees are the key to that quality.
In doing the quality control many aspects of statistics that we learned such as mean, average, expectation, variance and standard deviation would be used in order to carry out this process. Also many places use graphs in order to better visually represent the data. No quality control program could exist without statistics.
About the Author
BBA Northwood University
Disabled American Veteran
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