|
|
|
Effective Public Speaking for Small Business Owners
Public speaking is comfortably the quickest and easiest way to improve your company visibility, establish yourself as an expert, get you face known and get businesses coming to you.
Most small business owners and managers fully recognise this...
IRS Free File Is Not A Free-For-All
Looking for a way to reduce the cost of income tax preparation this year? Then you came to the right place -- maybe! The IRS has launched a new program this year -- it's called "Free File", and it enables you to prepare and e-file your personal...
Never Throw Business Away
You have permission to publish this article electronically or in print, free of charge, as long as the bylines are included. A courtesy copy of your publication would be appreciated - send to: info@DebbieAllen.com Never Throw Business Away ...
Secrets & Benefits of Secured Loans
Borrowing money has become more and more popular in the UK over recent years, and this is partly due to the fact that it has become far easier to borrow money. The rising popularity of consumer finance has also been aided by the wide variety of...
The ROI of Networking !
> Kevin Yeow (SNSI) @Copyright 2005.
All Rights Reserved Worldwide. Unauthorised reproduction
strictly prohibited.
Networking is important. In fact, Networking is pivotal to
one's business growth.
By definition, Networking is the...
|
|
| |
|
|
|
|
|
|
Call Center Software: The Possibilities are Endless
The call center represents your first line of communication with customers and potential customers. Whether you choose to outsource this service or to establish an in-company call center, this is one area in which quality is paramount and cannot be compromised. Clients’ questions and concerns need to be dealt with courteously and effectively, and sales calls require careful handling - as some members of the public have grown wary of unsolicited calls due to the sheer bulk of such calls that they receive, it is imperative that these interactions are the very embodiment of tact, timing and effective communication. This is a tall order, but increasingly, there is software available that is tailor made to fill it.
Of course, the key to an first-rate call center has always been, and remains, effective human communication. That having been said, though, there are also many problems that can be solved by technology. In many cases, the right software can increase the efficiency of your call center so that many repetitive tasks are streamlined or even eliminated. Outgoing calls can be made much more efficiently, so that callers spend most of their time in actual communication with clients and potential clients on the other end of the line. The real value of any call center lies in the personalities and communication skills of the personnel; technology helps us display and utilize these assets. For example, software programs that allow us to use predictive or automated dialing free the caller from this repetitive and time consuming task. Call center software can set up voice messaging for direct marketing, leaving automated messages on voice mail and answering machines that are reached by this method. When a live voice answers, the call is transferred automatically to an agent. Think of the time this can save - call center employees are called into action only when they are needed. Studies show that there is little difference in customer response to an automated answering machine message as opposed to a live one, as long as the automated message is clear, concise and informative. Of course, in live communication, the human quality of the call makes all the difference. Call center software organizes things so that human ability is not wasted, but used to full capacity, without putting undue stress on the employee.
Speaking of employee stress - who in this day and age is not acquainted with the benefits of
telecommuting or working from home? Many studies show that employees who work from home are often happier, more efficient, and show a greatly decreased rate of absenteeism. For the employer, too, this makes sense. Because modern technology makes it possible for us to maintain close and effective communication with employees who are working from home, this arrangement is often a win-win situation - greater satisfaction and decreased overhead costs. New call center software makes it possible for some call center employees to experience the benefits of working from home. In fact, in the near future, the virtual call center may become the norm - employees, equipped with the right hardware and software, will both make and answer calls from a home office, while staying in full communication with their co-workers and supervisors. Communication software will facilitate instant system-wide messaging, employees will be supported by software that enables and facilitates telemarketing, routing, predictive dialing, automatic dialing, and automatic messaging. At the same time, they will be able to stay close to their families, avoiding a costly and time-consuming commute.
The potential of call center software has barely begun to be tapped. In time, this software may allow the call center to move far beyond its present role as a sender and receiver of business related communication. To cite just one example, in this time of political uncertainty, quick and efficient lines or communication throughout a community are more important than ever. Call center software could, in an emergency, be called into service: picture an emergency alert system capable of reaching tens of thousands of households almost instantly. Far from being an alienating force, communication software has the potential to connect our growing communities in ways we might never have dreamed of. Innovative use of this technology will be both a challenge and a highly satisfying adventure.
About the author:
Prodialing.com strives to provide you with the latest information in the high tech arena of predictive dialers, inbound/ outbound call centers and call center software. Light in the darkness!
See for yourself at: www.prodialing.com (http://www.prodialing.com/)
|
|
|
|
|
| How To Conquer Public Speaking Fear |
| A report that covers the common causes of public speaking fear and tips to overcome it. Book available. |
| www.stresscure.com |
|
| Allyn and Bacon Public Speaking Website |
| A five-step guide to preparing and delivering effective speeches. |
| wps.ablongman.com |
|
| Public Speaking & Speech Writing |
| A free guide to speech writing and delivery for every occasion. From best man speeches to eulogies. |
| www.speechtips.com |
|
| Presentation Tips for Public Speaking |
| Art of Public Speaking. Hints and tips on public speaking, ... On the Job: Public Speaking Tips - Twelve Steps to Great Presentations by Elise Bauer. ... |
| www.aresearchguide.com |
|
| 10 Tips for Successful Public Speaking - Toastmasters International |
| 10 Tips For Successful Public Speaking. Feeling some nervousness before giving a speech is natural and healthy. It shows you care about doing well. ... |
| www.toastmasters.org |
|
| Welcome to Toastmasters International where we are"Making ... |
| Non-profit organization developing public speaking and leadership skills through practice and feedback in local clubs since 1924. Members learn how to lead ... |
| www.toastmasters.org |
|
| Strategies to Succeed in Public Speaking - School for Champions |
| Contents of online lessons to succeed in public speaking from the School for Champions. |
| www.school-for-champions.com |
|
| Public Speaking Home Page |
| Humor and quotes to help your speech - or just for your own enjoyment. History / Careers The history of public speaking and potential career options for you ... |
| www.mhhe.com |
|
| Public speaking - Wikipedia, the free encyclopedia |
| Public speaking is speaking to a group of people in a structured, deliberate manner intended to ... Public speaking is almost as ancient as speech itself. ... |
| en.wikipedia.org |
|
| UNIVERSITY OF TENNESSEE AT MARTIN COUNSELING AND CAREER SERVICES |
| Public speaking anxiety is very common among both college students and the general ... The most common form of Social Phobia is public speaking anxiety. ... |
| www.utm.edu |
|
| Painless Public Speaking |
| At Painless Public Speaking we keep you up to date with what's new in the world of ... Painless Public Speaking is not about the theory but the "how-to" ... |
| www.publicspeaking.com.au |
|
| Public Speaking from Uncommon Knowledge |
| Public speaking couldn’t be further from your mind and your manager tells you have to do a presentation to fifty colleagues next week. What’s your response? ... |
| www.uncommon-knowledge.co.uk |
|
| Public Speaking Tips by Uncommon Knowledge |
| It’s possible for public speaking to be fun and hugely satisfying. Once you’ve enjoyed a presentation, or even part of it, your self confidence will get a ... |
| www.uncommon-knowledge.co.uk |
|
| Public Speaking Skills from Mind Tools - Speaking Tips & Techniques |
| Learn to speak and present clearly and effectively. Improve your speaking skills with this Mind Tools guide to speaking effectively in public. |
| www.mindtools.com |
|
| Public Speaking Information |
| Advanced Public Speaking Institute- -More than 120 mini articles on professional level ... Click here for additional articles on Public Speaking Information ... |
| www.selfgrowth.com |
|
| Basic Public Speaking, 2nd Edition - The Teachers and Students ... |
| New public speaking text for middle and high school Language Arts, ESL teachers and students. Written by a trained counselor and experienced teacher. |
| www.capital.net |
|
| public speaking tips - presentation skills tips, public speaking tips |
| presentation skills & public speaking monthly tips by Lenny Laskowski, Professional Speaker. |
| www.ljlseminars.com |
|
| Public Speaking - The Art of Speech Making |
| Public Speaking - Hints and tips on Public Speaking Skills, dealing with public speaking nerves and anxiety, public speaking skills and public speaking ... |
| www.impactfactory.com |
|
| Advanced Public Speaking Institute |
| Public speaking articles, seminars, and educational materials. |
| www.public-speaking.org |
|
| Public Speaking Training-Presentation Skills & Public Speaking courses |
| Public speaking training - Overcome your fear of public speaking with our presentation skills classes. We offer presentation skills training seminars, ... |
| www.publicspeakingskills.com |
|
|