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Decentralize the Workforce... Telecommuting can provide a safe work environment
In the wake of the terrible tragedy in New York and at the Pentagon, perhaps we need to reevaluate the way we handle and position our workforce. The World Trade Center was a huge target containing a congregation of thousands of individuals and...

How to Survive Telecom BPO
Auditel Inc. of FL asks: Are you getting the telecom services you’re paying for, or just paying for what you get?  Orlando, FL – June 27-- Auditel Inc. of FL announced today that it’s becoming more common for companies to...

NEXTWEST Awarded “Best of Show” at INTERNET TELEPHONY® Conference & EXPO Fall 2004
NextWest, Inc. announced today that the NextContact Call Center Solution has been named a ”Best of Show” winner at Technology Marketing Corporation (TMC)’s INTERNET TELEPHONY® Conference and EXPO Fall 2004. The show, held last month at the...

Tejas Securities Group and Others Offer Insight on Why Telecommuting Doesn't Fit Every Business Model
Background of Telecommuting The term telecommuting was first termed by NASA scientist, Jack Nilles while working on satellite communication projects in 1973. Nilles had become tired of spending great lengths of time in Los Angeles traffic....

Telephone Selling Tips
The telephone is still one of the top ways to sell. You can pick up a phone, reach just about anyone in the world, and get a very sincere conversation going. This ability to use the phone to go anywhere and achieve a special rapport with...

Companies Implement Their Own Call Accounting Solutions to Ensure Telecom-Billing Accuracy

According to their annual report available on their website, in the last fiscal year-ending, SBC spent over two-and-a-half billion dollars on advertising. Verizon's annual report shows just over two billion. Sprint, nearly a billion. AT&T (who had stripped back their advertising budget) just under half a billion. Many corporations will never see such income amounts in their entire lifetimes, let alone advertising budgets and this begs the question, if a telecom carrier can spend a fortune on advertising, why can't they invest a fraction of that amount to ensure accurate billing to their customers? Because of billing inaccuracies, customers are forced to implement their own call accounting solutions.

Fortunately for the customers, robust call accounting software solutions such as TelSoft Solutions MegaCall now exist, allowing companies to accurately track call expenses and quickly compare them to telecom bills. Billing errors can be rapidly found and corrected through a real-time web-accessible interface. Calls can be rated against contract usage rates, costs can be allocated to the correct user department, and reporting can be automatically and quickly generated in relation to traffic, fraud and analysis.

MegaCall tracks telephone call activity generated by any type and any number of PBXs from call record source to assignment of accountability. It analyzes call activity for an entire enterprise from a single web-enabled centralized system. All information is collected in real-time and is immediately available for viewing and reporting -- an essential support

for call accounting throughout the enterprise.

An Aberdeen Group report found that, without proper call accounting on a customer's part, telecom billing cost leakage could be as much as $8 million per year. A Gartner Group analyst was recently quoted as stating that 12 to 20 percent of corporate telecom charges are in error, and 85 percent of such errors are in the carrier's favor.

Telecom billing errors also place corporations in danger of non-compliance with the Sarbanes-Oxley act, which requires companies to be fully accurate when reporting operating expenses. So companies, not being able to rely on carrier bills to accurately cost account their phone usage, are forced to find cost-effective [call accounting software] solutions such as MegaCall.

About TelSoft Solutions, Inc. TelSoft Solutions is a California-based privately held corporation located in the financial district of Glendale, California. Since 1985, TelSoft has been providing ca ll accounting and telecom billing services to organizations with as few as 100 stations to large multi-location companies exceeding 100,000 employees. TelSoft enjoys meeting the challenges presented by their clients, many of whom have unique telecom expense management needs. Telsoft Solutions can be found on the web at .

Contact: Karen Ritz 800-525-4845

About the author:

Bruce Boyers is a freelance writer based in Los Angeles, CA.


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