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10 Proven Strategies For Improving Your Telephone Results
Making prospecting calls in MLM for many is so difficult the majority never even make any! If you don’t pick up the phone and contact people your business will never grow because the telephone is the most important tool at your disposal. You...

Finding Hidden Telecom Savings on Customer Service Records (CSRs)
Every thorough telecom audit should include a careful study of the customer service records (CSRs) available through your Local Exchange Carrier. Routine analysis of your CSRs will undoubtedly result in thousands or even tens of thousands of dollars...

How To ‘Cross-Sell’ And ‘Sell Up’ Over The Telephone
Call centres are a land of missed opportunities. Every call whether inbound or outbound is an opportunity to make a sale or to build a pipeline for a future sale. At the very least there is scope for selling a bigger quantity (selling up) or to...

How to Propose Telecommuting
One of the easiest ways to get a work at home job is to get your boss to allow you to telecommute at least part of the time. There are benefits to both you and the company you work for in most cases, so you need to do some research and write a...

The Truth About Telecom "Outsourcing"
When it comes to reducing company telecom expenses, more and more companies are beginning to consider outsourcing as a viable and intelligent option. Although "outsourcing" seems to be the buzzword these days, there are things you need to know and...

Companies Implement Their Own Call Accounting Solutions to Ensure Telecom-Billing Accuracy

According to their annual report available on their website, in the last fiscal year-ending, SBC spent over two-and-a-half billion dollars on advertising. Verizon's annual report shows just over two billion. Sprint, nearly a billion. AT&T (who had stripped back their advertising budget) just under half a billion. Many corporations will never see such income amounts in their entire lifetimes, let alone advertising budgets and this begs the question, if a telecom carrier can spend a fortune on advertising, why can't they invest a fraction of that amount to ensure accurate billing to their customers? Because of billing inaccuracies, customers are forced to implement their own call accounting solutions.

Fortunately for the customers, robust call accounting software solutions such as TelSoft Solutions MegaCall now exist, allowing companies to accurately track call expenses and quickly compare them to telecom bills. Billing errors can be rapidly found and corrected through a real-time web-accessible interface. Calls can be rated against contract usage rates, costs can be allocated to the correct user department, and reporting can be automatically and quickly generated in relation to traffic, fraud and analysis.

MegaCall tracks telephone call activity generated by any type and any number of PBXs from call record source to assignment of accountability. It analyzes call activity for an entire enterprise from a single web-enabled centralized system. All information is collected in real-time and is immediately available for viewing and reporting -- an essential support

for call accounting throughout the enterprise.

An Aberdeen Group report found that, without proper call accounting on a customer's part, telecom billing cost leakage could be as much as $8 million per year. A Gartner Group analyst was recently quoted as stating that 12 to 20 percent of corporate telecom charges are in error, and 85 percent of such errors are in the carrier's favor.

Telecom billing errors also place corporations in danger of non-compliance with the Sarbanes-Oxley act, which requires companies to be fully accurate when reporting operating expenses. So companies, not being able to rely on carrier bills to accurately cost account their phone usage, are forced to find cost-effective [call accounting software] solutions such as MegaCall.

About TelSoft Solutions, Inc. TelSoft Solutions is a California-based privately held corporation located in the financial district of Glendale, California. Since 1985, TelSoft has been providing ca ll accounting and telecom billing services to organizations with as few as 100 stations to large multi-location companies exceeding 100,000 employees. TelSoft enjoys meeting the challenges presented by their clients, many of whom have unique telecom expense management needs. Telsoft Solutions can be found on the web at .

Contact: Karen Ritz 800-525-4845

About the author:

Bruce Boyers is a freelance writer based in Los Angeles, CA.


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  • changing careers to obtain the telecommuting lifestyle

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