|
7 Success Tips for Would-Be Telecommuters
Quick tips on how to increase your chances of finding a rewarding telecommuting job.
In our increasingly busy world, it comes as no surprise that so many people seek a way to work from home. Doing so helps to reduce "unproductive" time and...
How To Start Your Own Teleseminar Business In Ten Steps
Up until the early nineties, there were only two ways by which you could learn. The first is through formal schooling by attending a certified college, university or institution offering a vocational course. The second is through self-study by...
NEXTWEST Awarded “Best of Show” at INTERNET TELEPHONY® Conference & EXPO Fall 2004
NextWest, Inc. announced today that the NextContact Call Center Solution has been named a ”Best of Show” winner at Technology Marketing Corporation (TMC)’s INTERNET TELEPHONY® Conference and EXPO Fall 2004. The show, held last month at the...
The Truth About Telecom "Outsourcing"
When it comes to reducing company telecom expenses, more and more companies are beginning to consider outsourcing as a viable and intelligent option. Although "outsourcing" seems to be the buzzword these days, there are things you need to know and...
VoIP, Inc., a Global Service Provider of Superior Quality Voice over IP: New Profiled Featured Company on Telecom Stocks Industry Research Sector for InvestorIdeas.com
For Immediate release
February 08, 2005
VoIP, Inc., a Global Service Provider of Superior Quality Voice over IP: New Profiled Featured Company on Telecom Stocks Industry Research Sector for InvestorIdeas.com
Company has applied for patent...
|
|
| |
|
|
|
|
|
|
Telecom Audit Techniques: Observational and Personal Surveys
One of the most useful tools for helping you to conduct a successful audit of your telecommunications services is the "survey".
Surveys come in two categories:
1)Observation Surveys
2) Surveys via Personal Interviews
Each plays an important role in helping you to obtain the most reliable information possible and to uncover the maximum amount of savings throughout your telecom audit.
Why Do Telecom Surveys?
Imagine a detective attempting to solve a high-profile case successfully - and never interviewing any witnesses or personally visiting the scene of the crime! It would never happen (and certainly make for bad crime TV!).
Remote and/or on-premises observation and interview surveys are critical to the information gathering and hypotheses testing processes. Surveys are the "glue" that helps all the hard data you've collected come together.
Surveying Through Observation
On-premises and remote observation can uncover problems in many areas. It is best to focus your efforts on one or more of the following items:
Central Office Circuits and Related Items - identify all circuits that are brought to the premises. The demarc is the natural point to observe. Be sure the demarc is properly labeled. If the demarc is not labeled, you will need to determine if there are other circuits entering the premises via non-centralized locations.
Equipment and Maintenance - identify terminals and other billed items. You may have to complete a census of relevant items in and about the common equipment area.
Layout and Usage - locate equipment/departments/functions to suggest or support possible and reasonable changes in provisioning, such as sharing of a line for a FAX or PC. You can also gather relevant traffic data observing and tracking attendant call handling, or observing signal-light activity on trunk circuit packs.
For remote observation, look at carrier and maintenance provisioning items such as service charges and white and yellow pages directory listings and ads.
Specifics of Personal Interview Surveys
Aside from billing records and customer service records, personally surveying the users of your telecom services may be the single most critical and beneficial method of gathering the information you need to complete a successful audit.
At TelCon Associates, we've used a system for on-site and remote interviews that has been very
successful and worked well for many years.
The content of your interviewed surveys can be as simple or as complex as you would like to make them.
However long or short, your interview surveys should at least consist of and include the following items:
General Data about the user such as name, position in the company, address of phone and type of business at the surveyed location (ex. sales, administration, retail outlet, etc.)
Verify all the services you have found as billed to each location. It is important that you ask the user open ended questions that illicit an informative response and not a "yes or no" response. For example, "how many lines do you have at this location?" will give you more precise information for verifying lines and services than simply saying "do you have 5 lines at this location?".
Verify all the features you have found billed to the interviewed location. Ask the user about every feature that is being billed, how it is used and if it is needed. This verification process with the end user can turn up abuses of pay-per-use features such as call-return or repeat-dial. If abuse is present, it will most certainly be apparent during this line of questioning.
An estimate of in-bound and out-bound calling can be beneficial for determining the correct choice of local service options used at the location. Additionally, you may choose to ask the user about percentages of outbound local vs. long-distance calls made. This kind of information can assist you later in choosing correct local and long-distance plans to suit the needs of each specific location.
Percentage of time all lines are busy at one time helps identify obvious over provisioning. If a small percentage of lines are busy at one time, you can be fairly certain that over provisioning is present.
Hours of operation and number of staff is useful information for analyzing certain hypotheses such as long-distance options or alternate answering issues.
Surveys, whether conducted in person or over the phone, should be considered an integral part of any successful telecom audit. Get started today developing your telecom survey strategy!
About the Author
TelCon Associates, Inc. is a 32 yr. old telecom audit and bill management company specializing in helping companies reduce and manage telecom expense. For free guides on telecom cost-reduction, visit http://www.telconassociates.com
|
|
|
|
|
| Business - Sales-Teleselling Ezine Articles |
| EzineArticles.com allows ezine or email list publishers to upload or download free expert content that can be used within email newsletters or websites. |
| ezinearticles.com |
|
| Business: Sales Teleselling Articles from EzineArticles.com |
| http://ezinearticles.com/?cat=Business:Sales-Teleselling Free Content For Your Ezine or Website http://creativecommons.org/licenses/by-nc-nd/2.0/ First and ... |
| ezinearticles.com |
|
| Stomping Ground Printing Australia- Flyers, Leaflets, Pamphlets ... |
| ist1_1653144_pressing_the_t.jpg. ist1_1581279_male_customer_.jpg. Sales-Teleselling. Filter, Order. Title asc, Title desc, Ordering. Display # ... |
| www.stompground.com |
|
| Stomping Ground Printing Australia- Flyers, Leaflets, Pamphlets ... |
| arrow Business Tips arrow Sales-Teleselling. Wednesday, 06 December 2006 ... Sales-Teleselling · Sales-Training · Small-Business · Strategic-Planning ... |
| www.stompground.com |
|
| ButterFly / Explore / Page detail |
| Page Info. Author, non entered. Description, Sales Teleselling: Business. Visit webpage. Page Detail. ButterFly date, 0th ... |
| butterflyproject.nl |
|
| - Sales Teleselling |
| By Franz von Muhlfeld | On July 8, 2006 | In Sales Teleselling | Rated. Full Article · Print Article · » Cruise Like James Bond ... |
| www.articlebar.com |
|
| Sales Teleselling - Business Articles |
| Sales Teleselling: A summary of articles from Business Articles. |
| www.businessarticlesweb.com |
|
| Sales Teleselling |
| You are here: Article Directory arrow Article Directory arrow Business arrow Sales Teleselling ... Sales Teleselling ... |
| www.rumorist.com |
|
| Sales-Teleselling Articles :: Article Directory - Free Website Content |
| Home | Business | Sales-Teleselling. 7 Articles Found in Sales-Teleselling Category. 15 Tips to Making More Telephone Appointments, More Often [ 49] ... |
| www.articlesalley.com |
|
| FinQoo - Daily Articles Collection - Sales Teleselling |
| Sales Teleselling - [217 total]. Cold Calling and Charting Progress · Telemarketing Lead Lists · Present Ideas with Conviction to Avoid Being Challenged ... |
| articles.finqoo.com |
|
| Business-Sales-Teleselling Articles From EzineArticles.in |
| Home » Article Category » Business-Sales-Teleselling. Add Google · My Yahoo · My Msn · My NewsGator · My FeedSter · BlogLines ... |
| www.ezinearticles.in |
|
| - Sales-Teleselling |
| Home arrow Article Resources arrow Business arrow Sales-Teleselling · acne. Mosets Tree. Sales-Teleselling. Listings. There are 0 listings in this category. |
| www.natural-acne-removal.info |
|
| Your-Entertainment-News.com - Sales Teleselling |
| Home arrow Directory Map arrow Business arrow Sales Teleselling. Main Menu ... Mosets Tree. Sales Teleselling. Listings ... |
| www.your-entertainment-news.com |
|
| Entertainment Guide - Sales-Teleselling |
| Sunday, 03 December 2006, Home arrow Article Resources arrow Business arrow Sales-Teleselling ... Mosets Tree. Sales-Teleselling ... |
| www.entertainment-resource-directory.com |
|
| - Sales-Teleselling |
| spacer.png, 0 kB. spacer.png, 0 kB. Home arrow Article Resources arrow Business arrow Sales-Teleselling. Mosets Tree. Sales-Teleselling ... |
| www.marketingmagazineguide.com |
|
| Indian Matrimonials - Free India matrimonial, matrimony ... |
| MeraSathi.com Articles. Articles >Sales-Teleselling. Sail Past Call Sentries By Volunteering Information by Dr. Gary S. Goodman ... |
| www.merasathi.com |
|
| Insights-On-Marketing.com |
| Tuesday, 28 November 2006, Home arrow Site Guide arrow Business arrow Sales Teleselling ... Mosets Tree. Sales Teleselling ... |
| www.insights-on-marketing.com |
|
| Sales teleselling, sales tips, teleselling - Companies Implement ... |
| salesteleselling.co.uk offers sales tips, teleselling tips, sales advice and teleselling advice - Companies Implement Their Own Call Accounting Solutions to ... |
| www.salesteleselling.co.uk |
|
| Category: sales |
| Learn To Dance The Online Sales Quickstep.By: John TaylorHave you ever clicked on a link, or ad that seems to be offering you the exact answer to your ... |
| www.articler.com |
|
| Free Web Content, Free Reprint Articles, Feature Articles, Find ... |
| List available articles for the Sales-Teleselling category :. There is no Article yet for this category. Please visit from time to time for new updates. ... |
| articles.realook.com |
|