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About To Be Fired? Here's What To Expect.
It happens to everyone. There are very few employees around who
have who have not been let go from a job . . . or who haven't
wondered about it.
It's important to understand what can and should happen if and
when you get fired. After all,...
The Categories of Multiple Intelligences
According to Dr. Howard Gardner, Multiple Intelligences
determine how we process information, meaning, how we learn.
There are nine categories of Multiple Intelligences, as follow:
(1) Verbal/Linguistic, being the ability to understand...
The Recruiting Truth...Time Is Not On Your Side
In today's marketplace things are constantly changing and so are the needs of just about each and every organization. Whether your company is growing organically or inorganically, whether your company is growing domestically or internationally or...
The Secret to Success
Most people are looking for the secret to success; the secret to being a millionaire; the secret to winning at working. To help them find it, Amazon.com currently inventories 1,797 books promising success secrets, everything from "Mustang Sallies:...
Time Management: Successfully Harnessing Your Natural Abilities
I don't know about you, but I run screaming in the other direction when I come across time management how-to advice. I've been around the organizational block one too many times to believe that a trip to Staples and an armful of inboxes, file...
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Coaching Employees - The Chronic Excuser
Most of us find coaching employees to be an effective, even enjoyable, approach to leadership and management. Coaching provides a way to help team members grow and develop, while achieving business objectives. But occasionally, we encounter a team member who has an excuse for every situation. How can we help team members like this accept responsibility and focus on solutions, rather than dwell on the reasons why things aren’t accomplished? How can we ensure that we really gain commitment and consensus on plans, assignments, and projects? Coaching Employees and Advice
First, it’s important to remember that excuses come in two flavors. The first, called Type I excuses, usually surface when raising performance issues with a team member.
- “It’s not my fault. It’s those guys in Operations. They don’t deliver my product on time, and the customer gets upset with me.”
- “I wasn’t able to get that report in on time because my computer was down for two days. You should talk to I.S.—it’s their problem.”
As we try to help the team member accept personal responsibility, we should never let an excuse go unaddressed. However, with a “chronic excuser,” it can feel like an endless cycle.
Some excuses, called Type 2 excuses, are legitimate. These excuses are an important signal. Left unaddressed, Type 2 excuses can result in team members feeling insecure, unsupported, and frustrated. Team members may have real concerns about the plans
you’ve created, or their ability to follow through on them.
Openly addressing Type 2 excuses allows you to review the plans you’ve made, make sure they’re viable, and reinforce your confidence in the team member.
Exercising patience in listening will help you weed out the real obstacles from the smokescreens. You can demonstrate support by removing legitimate obstacles. You can also teach a powerful lesson in accountability by exposing the smokescreens.
Excuses also generally arise when establishing a plan. For team members with low confidence or little experience, it can be frightening to make commitments, and they may feel a need to “hedge their bets.” When a team member raises a concern indicating that circumstances beyond his/her control might prevent them from achieving their goal, this sends a message that they’re not sure they can carry out the plan.
As you make a pattern of confronting – in a supportive, cooperative way – the excuses made by reluctant team members, you’ll convey an important message about your commitment to accomplishing goals, helping your team members improve, and establishing a spirit of accountability in your work.
About the Author
If you would like more information about coaching employees, please contact a Regional Manger at CMOE at (801)569-3444. You can also visit CMOE's website for more information.
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TIME MANAGEMENT AND ORGANIZATION. Students who are pressed for time are often ... There is also a misconception that time management means documenting your ... |
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Time is one of the most valuable assets to anyone in business. Learn simple steps how to budget your time to maximize your productivity by organizing your ... |
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