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Multiple Site Hosting - Stop paying more than what's necessary
If you are looking for multiple site hosting in a web host package, you have plenty of options. There are literally dozens of web hosting companies that advertise multiple site hosting options. But what can you expect from these companies and what...
Top 10 Diet Tips From Diet Winners
Take it one pound at a time:
Don't get overwhelmed by how much weight you need to lose. Just take baby steps in the right direction and you'll be amazed at your progress when you look back. You didn't gain your weight overnight, so it will...
Top 10 Tips for Phenomenal Sex
You have permission to publish this article electronically free of charge, providing the entire by line at then end of the article is included and the content is left unchanged. If you use it, please notify me with a copy of your publication or a...
Top 3 Money Saving Tips for August, 2005
Everyone is looking to save money these days, but it's tough
to decide where you should focus your attention. Whether
you're clipping coupons, investigating a lower insurance rate,
or looking to cut some entertainment expenses, finding a way
to...
Top Five 2005 Required Marketing Tips Needed To Succeed Updated
When marketing your practice, as well as designing your brochure, web site, business card, flier, advertisement, or other marketing efforts, we recommend investing the time and effort needed to effectively address all these tips. Not one of them can...
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Top Ten Tips for Outstanding Customer Service
Remember the 80:20 rule?
You may not get everything perfectly right, but getting
most right will be much, much better than the majority of your
competition. These Top Ten Tips for Customer Service will
get you well on the way.
1) Be Your Customer
Live the life of your customer and experience what they do.
Stand in line, call your call-centre, soak up feedback.
2) Give Memorable Service
Make the life's mission of everyone (yes, everyone!) to be
customer focused - even those seemingly out of direct line of
fire.
3) Have Product Available
Generally, you can't sell it if you haven't got it. Work your
systems hard and focused to get product there on time.
4) Listen Hard to Complaints
Complaints are a wonderful gift - it is feedback of the highest
order. Enjoy them and learn fast.
5) Enable Your People
Enable and encourage your people to give an immediate and
generous customer response.
6) React
Fast
Make sure that you and your people work with pace and immediacy
with customer issues.
7) Be Systems Focused
Ask, 'What would my customer think of this - would it give
brilliant service?' If not, reshape the system fast.
8) Be Curious
Encourage everyone in your team to overhear, be nosy, ask
questions and feed back information from your customers.
9) Research the Marketplace
Do more in your own business from what you experience as a
customer elsewhere. Encourage your people to do this too.
10) Have Fun
Have fun with your customers. It builds relationships.
Relationships are business.
Ten Tips to success, in an easy to use framework. Will
you take up the challenge?
About the author:
(C) 2005 Martin Haworth is a Business and Management
Coach. He has hundreds of hints, tips and ideas at his website,
www.coaching-businesses-to-success.com.
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