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7 Tips to a Top Site
SEVEN TIPS TO A TOP SITE by Breal Web Design As a web site owner, I spend a lot of time online. I also spend a lot of time at other sites. These are the top seven tips I have discovered make or break a web site other than its design appeal. ...
Jewelry Shoppers Top Ten Tips
Buying jewelry can be fun, exciting and confusing. Whether you’re considering a gift of jewelry for someone special or as a treat for yourself, take some time to learn the terms used in the industry. Here’s some information to help you get the best...
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Like many other families, our family takes a number of road trips each year. We have three beautiful young daughters and people often say to me “How can you stand to take road trips with young kids?” In fact, I love taking road trips. I now prefer...
Top 10 Useful Family Tree Research Tips
Whether you're just starting out on your journey to uncover your ancestry, or you've been at it for years, everyone can benefit from these 10 tried and true tips to make the research process more rewarding, more fruitful and, of course, more fun....
Top Ten Tips To Inspire and Anchor The Marketing Of You…
Marketing is to the realm of business what honesty is to the realm of spirituality; they both trigger much resistance, and both have a bad rap! As farfetched as the connection may appear, it takes honesty to market self successfully in today’s...
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Top Ten Tips for Outstanding Customer Service
Remember the 80:20 rule?
You may not get everything perfectly right, but getting
most right will be much, much better than the majority of your
competition. These Top Ten Tips for Customer Service will
get you well on the way.
1) Be Your Customer
Live the life of your customer and experience what they do.
Stand in line, call your call-centre, soak up feedback.
2) Give Memorable Service
Make the life's mission of everyone (yes, everyone!) to be
customer focused - even those seemingly out of direct line of
fire.
3) Have Product Available
Generally, you can't sell it if you haven't got it. Work your
systems hard and focused to get product there on time.
4) Listen Hard to Complaints
Complaints are a wonderful gift - it is feedback of the highest
order. Enjoy them and learn fast.
5) Enable Your People
Enable and encourage your people to give an immediate and
generous customer response.
6) React
Fast
Make sure that you and your people work with pace and immediacy
with customer issues.
7) Be Systems Focused
Ask, 'What would my customer think of this - would it give
brilliant service?' If not, reshape the system fast.
8) Be Curious
Encourage everyone in your team to overhear, be nosy, ask
questions and feed back information from your customers.
9) Research the Marketplace
Do more in your own business from what you experience as a
customer elsewhere. Encourage your people to do this too.
10) Have Fun
Have fun with your customers. It builds relationships.
Relationships are business.
Ten Tips to success, in an easy to use framework. Will
you take up the challenge?
About the author:
(C) 2005 Martin Haworth is a Business and Management
Coach. He has hundreds of hints, tips and ideas at his website,
www.coaching-businesses-to-success.com.
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