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Keeping Stone Floors in Tip Top Condition
I had a customer call me to make a complaint about the Limestone floor we had restored and sealed for them. The building is a state of the art facility in the heart of Covent Garden, in London. The problem was as an up market serviced office block...
Top 10 Tips for a Thriving Online Business
Past history has shown that it's not necessarily the companies with the snazziest websites that do well, or even the companies with the most money. The 'small guys' -- that is, Internet home businesses typically run by 1 or 2 people -- may not...
Top Secret Tips for a Perfect Color Scheme
Many Web page builders agonize unnecessarily over choosing a color scheme for their pages. In addition to the color choices themselves, the proportion of those colors is also critical to the overall look of the Web page. Fortunately, there is a very...
Top Ten Tips for Writing a Professional Overview or Biography
A professional biography or overview, showcasing your background, experience and expertise, is a necessity for every business owner. This often overlooked marketing tool is an excellent way to introduce you and your business to potential clients and...
Top Tips For Targeted Traffic Success (Part II)
In the first article we talked about creating content and how
anybody can create their own content. The search engines want
original content as often as they can get it. Granted, to start
building up your websites it is a good idea to use...
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Top Ten Tips for Outstanding Customer Service
Remember the 80:20 rule?
You may not get everything perfectly right, but getting
most right will be much, much better than the majority of your
competition. These Top Ten Tips for Customer Service will
get you well on the way.
1) Be Your Customer
Live the life of your customer and experience what they do.
Stand in line, call your call-centre, soak up feedback.
2) Give Memorable Service
Make the life's mission of everyone (yes, everyone!) to be
customer focused - even those seemingly out of direct line of
fire.
3) Have Product Available
Generally, you can't sell it if you haven't got it. Work your
systems hard and focused to get product there on time.
4) Listen Hard to Complaints
Complaints are a wonderful gift - it is feedback of the highest
order. Enjoy them and learn fast.
5) Enable Your People
Enable and encourage your people to give an immediate and
generous customer response.
6) React
Fast
Make sure that you and your people work with pace and immediacy
with customer issues.
7) Be Systems Focused
Ask, 'What would my customer think of this - would it give
brilliant service?' If not, reshape the system fast.
8) Be Curious
Encourage everyone in your team to overhear, be nosy, ask
questions and feed back information from your customers.
9) Research the Marketplace
Do more in your own business from what you experience as a
customer elsewhere. Encourage your people to do this too.
10) Have Fun
Have fun with your customers. It builds relationships.
Relationships are business.
Ten Tips to success, in an easy to use framework. Will
you take up the challenge?
About the author:
(C) 2005 Martin Haworth is a Business and Management
Coach. He has hundreds of hints, tips and ideas at his website,
www.coaching-businesses-to-success.com.
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