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10 Customer Service Quality Statements to Measure up Against
Customer service is a fundamental quality that every business must have. The higher the standard, the higher the return on the investments you make. But just how do you measure your performance, in an easy-to-use way? It's really quite simple... ...
CASHING IN ON CUSTOMER SERVICE
When was the last time you received *great* customer service? Last month? Last year? The early 80’s? It seems these days many businesses simply don’t place a high priority on customer service. It’s evident from the kid at the drive-thru who thrusts...
Convert Leads Into Customers, And Customers Into Super-customers!
A simple definition of marketing is "the getting and keeping of
customers." To sell your product or service, you must have
customers. To increase your revenues, you must have customers,
and you must turn those customers into repeat...
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I saw a post on a marketing forum a few weeks ago and it was from a chap that had purchased a piece of software from a well known Internet marketer. After purchasing the product, the buyer had sent several emails to the seller with questions...
PR: Time For a New Playbook?
When your public relations results pretty much depend on whether your news item gets used in a newspaper column or on a radio talk show, you may be ready for a fresh approach.
Why not shoot for a 1-2 PR punch?
First, focus sharply on...
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Do Yourself A Favor: Provide Outstanding Customer Service!
Your customers are your business. Without them, life would be very difficult. The best way to keep your customers, and get new ones, is to provide outstanding customer service.
Any contact with a customer provides fertile ground for giving great customer service. On the phone, try smiling when you talk; the smile can be heard on the other end. When meeting a customer in person, shake hands, touch a shoulder or an elbow lightly, and smile with your heart. In written correspondence, use words and phrases that portray a picture of openness and friendliness.
Providing memorable customer service is a great way to keep your name in front of your customers, create an interest to prospects, and be remembered by those who are recipients of your customer service.
Here are some of the ways that you can provide excellent customer service:
- Promptly return phone calls.
- Go the extra mile; give a little extra, for free.
- Send small, inexpensive (but not cheap or tacky) gifts to new clients.
- Keep in constant contact.
- Remember customers on major holidays with a card or postcard.
- Ask, "Is there anything else I can help you with?", and mean it.
- Chat with your customers about their interests.
- Offer to link back to their websites, or place an article of theirs on your site.
- Refer them to others who need what they offer. Always say, 'Thank you!"
- Call or email just to say hi.
- Tell them how much you enjoy working with them - often.
- Provide freebies occasionally - articles, pens, notepads, etc.
- Remember birthdays.
- Be creative and
unique.
- Show them easier, more efficient, or faster ways to do things.
I know that whether or not I hear back from a customer, they will appreciate and remember me. They are more likely to tell others about my business because I have honored who they are and what they need. Creating wonderful business partnerships not only generates more business, but also gives you a widening circle of valuable friendships.
Outstanding customer services is as much about you as it is about your customer. It shows what kind of a business person you are and demonstrates what is important to you. Customer service is a function of the heart, a simple matter of expressing your feelings and sense of gratitude for your customers. How you do this can enhance or hurt your business. Acknowledge those who have chosen to work with you and you will be advertising your business in the best possible light. Ignore your customers and you run the risk of limiting repeat business with them. Simply treat your customers the way you like to be treated.
About The Author
Rita Ballard, GVA, C.Ht. is a virtual assistant and the owner of Healer's Helper, a virtual assistance business providing administrative support services to healthcare professionals. Rita has an 18-year background in the healthcare industry, is a therapeutic touch practitioner, and has been a licensed hypnotherapist since 1997. For more information, please visit www.ritaballard.com or www.healershelper.com. Email to Info@healershelper.com or call 877-716-4880.
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