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Informative Articles

Are you a customer centric organization?
Most companies think they are. After all, don't companies hire nice people, and provide them some training? Don't these same companies intend to do their best by supplying good products, installing toll-free numbers, and generally fixing problems...
Customer Service Tips for Small Businesses
We hear it all the time about big companies, and most likely we have professed a few of the same sentiments ourselves: "They've gotten too big to care about individual customers," "Personalized service is a thing of the past," and "If you get mad...
How to Build Customer Trust in your Auctions!
Whether you realize it or not you may be giving your auction visitors a reason not to buy your product or service. And it could be just the smallest of issues that will cause them to think twice about purchasing from your auction. As explained...
Quality of Customer Service is Most Important
For those of you who are working in a customer service industry, the quality of that customer service itself is the most important aspect of the job. People respond positively to good customer service. IF you are a business owner then you know...
What is Customer Relationship Management (CRM)?
Customer Relationship Management (CRM) is a phenomenon that is becoming a major discipline within business. CRM can be traced back to the airlines’ attempt to gather information about their customer flying habits in order to stop their high-fare...
 
Mystery Shopping - Mysterious Way To Improve Customer Care

Performance analysis and mystery shopping is crucial for any modern business. It is an important part of improving quality of service and enhancing sales so that the business progresses and rules the market. The company that proves its competence gains maximum number of clients.

The stores and companies try out various ways of improving their customer services. They go out of their ways to find out where the drawback lies. Some managers do it stealthily but the smarter ones hire someone else to do the job. Mystery shopping service is one of the mysterious ways of building the relationship with the customers.

Whenever you decide to hire a mystery shopper service, just make sure that you hire the reputed one. A good company would sit with you to discuss the evaluation sheet so that the results are exactly the way you are looking for. The mission of the mystery shopper after this would be to enter your store or shop and locate the areas of deep concern that had created hindrance in the growth of your store.

Telephone Mystery Shopping

Telephone mystery shopping is another aspect of mystery shopping that ensures that the customers' calls are attended well and their queries are answered properly to rectify their confusions. The procedure is the same; a mystery caller would call up in the store and gather the valuable information regarding employees' performance.

Telephone mystery shopping is the most reliable source of gauging the customer services over the phone. If the managers themselves call in the store there are chances that they may get caught or their findings could be biased. Whereas a thorough professional mystery shopper would definitely know the ways to carry out the survey so that the best results are obtained in the end. They take large sample of calls, gage specific aspects, and study data in ten different ways.

Whatever be the type of mystery services provided by the company telephonic or otherwise, it is counted as best if it is flexible, have years of


experience, depth and a good background. To compare the services of good companies browse the Internet. You can also get help from web vendors that provide excellent tools so that you can enhance your level of phone services.

Good phone service is the key to customer satisfaction. Picking up the phone and inquiring about the type of products and services offered is the general practice among the customers. To answer these calls appropriately you need skilled and trained customer care professionals in your shops and stores. There are some companies that provide pre-evaluation screening of the employees. It helps to highlight the good and the bad qualities of the employee before recruiting them. It is very helpful for the stores.

There are various companies that have been imparting performance analysis programs in the form of video mystery shopping, training services and telephone mystery shopping. Many UK and overseas businesses including the big and famous showrooms to small retailers, all have benefitted from the these mystery shopping programs, especially the telephonic mystery shopping one. Through these programs they have managed to,

●Get an insight picture of what opinion do their customers hold for their products and services.
●Expand their businesses on the basis of higher customer satisfaction.
●Learn about the problem areas of their employees and ways to improve them.
●Retain more sales associates, as there is increased feeling of satisfaction in them.

Customer satisfaction should be the first priority of any business. One can opt for mystery shopping not only when one has started out but undoubtedly it is needed more to maintain the standards of one's store

About the Author

Joseph operates an online resource providing mystery shoppers an avenue to locate more companies to hire them for mystery shopping tasks.

You can read more about the resource at: http://www.mysteryshopperresource.com, the place for Mystery Shopper Resource

 

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  • work from home and make more money

  • wrapping yourself around the customer

  • writing the book on great customer service

  • your customers are more than a number

  • your diamond mine the lifetime value of your customers

  • you must build a customer list