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Do You Have to Be Aggressive to Make Sales?
A few weeks ago I was onsite at a company that had hired me to train their sales team on how to stop using traditional selling and start using the Unlock The Game™ sales approach.
After one coaching session, one member of the sales team came up to me and said, "Ari, your approach makes complete sense -- but I'm afraid I'll lose sales if I stop being aggressive and start being passive!"
Whenever I hear a comment like that, I want to scream, because it means that the person just doesn't yet understand that removing pressure from the sales process doesn't mean being passive!
But...I didn't scream. I took a deep breath and then explained that Unlock The Game™ is the reverse of passive.
Rather, it's an active attempt to create pressure-free conversations with prospects.
However, to do that we must eliminate behaviors and language that prospects can perceive as "aggressive."
We all know what these are -- continual e-mail and voicemail "followups" in which salespeople try to pin down the status of a potential deal -- is one common example.
The problem is that prospects react to aggressive, or perhaps we should say "overaggressive" sales behaviors by withdrawing and evading us.
We could say that Unlock The Game™ actually takes the "middle ground" between passive and aggressive by being authentically unassuming, yet effective - and that this is the most stress-free and effective way to sell.
What do I mean?
I mean that you have to shift away from assuming that every prospect is a fit for your solution.
It's sort of like the legal concept of "being innocent until proven guilty."
We can't afford to make any assumptions about "fit" until our conversation with the prospect indicates that we've mutually arrived at that conclusion.
The aggressiveness that turns off prospects sets in when you assume, every time you pick up the phone, that you have a solution for them.
Your
tone of voice and language gives them that message long before they've even had a chance to agree that they have a problem you might be able to help them solve.
But if you can manage to find that middle ground of not assuming anything while also communicating in a low-key, unassuming manner, you'll discover a whole new effectiveness you could never have imagined.
Can prospects sense when you're assuming too much?
Sure they can -- because most of us have been conditioned to present or talk about our solution as a way to engage prospects so they'll reveal their problems to us.
But that logic is completely flawed, because when you launch into your solution to someone who doesn't trust you yet, all you do is allow them to pigeonhole you as a stereotyped "salesperson."
So how do you make this concept of being unassuming but effective a reality?
First, learn to start conversations by focusing 100 percent on generating discussions around prospects' problems, rather than pitching your solution the second you hear an opening.
Second, learn to begin those conversations by converting the benefits of your solution into problems that your solution can solve.
Third, after you and your prospects have identified a problem or problems, you can then engage in a discussion about whether fixing those problems is a priority.
It's only at that point that prospects have finally given you implicit permission to share your solution with them.
Jumping in with solutions prematurely will only land you back in the trap of being perceived as "aggressive."
About the Author
With a Masters Degree in Instructional Design and over a decade of experience creating breakthrough sales strategies for global companies such as UPS and QUALCOMM, Ari Galper discovered the missing link that people who sell have been seeking for years.
Visit http://www.unlockthegame.com to get his free sales training lessons.
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Sales - Wikipedia, the free encyclopedia |
Dubious selling practices may occasionally result in a sale if the ... These can be slightly influenced by the salesperson, however, the sales person knows ... |
en.wikipedia.org |
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Sales Jobs .com Worlds Largest Sales Employment Site |
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Manage Smarter - Performance Gateway |
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Oracle Customer Relationship Management Solutions |
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www.oracle.com |
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Sales and related occupations |
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www.bls.gov |
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Sales Jobs - Search Sales & Marketing Jobs at Monster.com |
Sales Career Paths: This field offers many different options. ... Manage Your Sales Career: Get expert tips for developing your sales career and handling ... |
sales.monster.com |
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Government Sales and Auctions: FirstGov.gov |
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www.firstgov.gov |
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Sales and Marketing Executives International |
Worldwide association of sales and marketing management. |
www.smei.org |
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GPO U.S. Government Bookstore: Main Page |
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www.managementhelp.org |
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Sales Resource Center - Business Sales Web Site - Small Business ... |
Sales resource center at Inc.com, small business sales and marketing information. |
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Sales - Wex |
Transactions for the sale (and leasing) of goods is governed mainly by sales ... Federal law has a limited impact on transactions for the sale of goods. ... |
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Sales Jobs, Marketing Jobs, Advertising Jobs on CareerBuilder.com |
Looking for sales & marketing jobs? Start your job search at CareerBuilder, the leader in job search sites, and access hundreds of thousands of jobs today. |
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Compare prices for retail store sales at SalesCircular |
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Sales Jobs in Canada - workopolis.com |
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free online sales training articles, sales & selling processes ... |
Sales and selling terms explained. (Scroll down a little bit to find this set of terms.) |
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Music Sales Group |
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Sales Autopsy |
A collection of the best of the worst of negative selling experiences. Sales horror stories to use for learning, training and managing salespeople. |
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REALTOR.com: Real estate listings & homes for sale |
REALTOR.com is the world's largest real estate database of homes for sale and the official site of the National Association of REALTORS. |
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Marketing Jobs / Sales Jobs - NationJob.com Careers, Work ... |
Marketing Jobs / Sales Jobs - detailed job listings and company profiles - Updated daily. |
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