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10 Killer Ways To Multiply Your Sales
1. When you make your first sale, follow-up with the customer. You could follow-up with a "thank you" email and include an advertisement for other products you sell. You could follow-up every few months. 2. You could upsell to your customers....
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7 Cold Calling Secrets Even The Sales Gurus Don't Know More and more e-mails are arriving in my in-box from people who hate cold calling. Here's what they're saying: • “Cold calling terrifies me.” • “The phone feels like a 10,000-pound weight.” •...
Book Club Sales -- Increasing the Odds
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The Turkish Rug Sales Team
I just returned from speaking in Istanbul, Turkey where I bought, no, I was sold, a rug and in the process learned that real selling, and especially Team Selling, is alive and well.
The Turkish people are warm and friendly so it was not unusual to be approached by a nice looking, well dressed man in his late 20's as we stood there reading our map. "You are looking for Blue Mosque?" he asked in broken English. "I can show you where entrance is. Come this way." With that he started across the street and my wife, son Tim and I followed.
As we walked down the long sidewalk that leads to the Blue Mosque, our new friend said, "I am Azad. I am not tour guide, but I show you. You see that building over there? That is family business. After you see Blue Mosque, maybe, just by accident, we sell you a rug. Just by accident." At this point I knew we were in for a great experience that is uniquely Turkish, and we were not disappointed.
The tour of the Blue Mosque was fascinating. We learned about the thousands of blue tiles that are used to decorate the Mosque in place of pictures, which are banned in Mosques by the Muslim faith. Azad, who seemed to have a story to accompany each topic, answered every question we asked in wonderful detail. As we left the Mosque we followed our host down a narrow stone alley to an area full of interesting shops. Azad pointed to the nicest store on the block and said, "This is my family store. I show you." We were escorted into a room that was filled with beautiful rugs stacked, rolled and piled neatly in every corner. Azad introduced us to his Uncle, Habib, who owned the store and said that he would like Habib to show us around. With that, Azad left and we never saw him again.
Habib was very well dressed in a blue blazer and starched shirt and he spoke perfect English, which we later learned, he acquired at school in London. "Please, sit." Habib said, motioning us to the couch. "Before I show you a few of my carpets, it is our tradition that we serve you something to drink. With that, one of his assistance entered carrying a traditional Turkish silver tea service with wonderful apple tea for three. Now the real show began.
Habib told us about the various styles, materials, patterns and origins of the rugs in his shop. For each type he mentioned, one of his cousins found a beautiful example and flew it out before us. I say 'flew' because that's what he did. He was able to unroll a 5x7 rug and then spin it in the air so that it landed at our feet with the fringe perfectly straight and the carpet unwrinkled. One after another the rugs were spread out before us until there were easily several dozen rugs of every possible description piled on the floor. Finally, Habib asked, "Just so I can get a sense for your preferences, can you tell me, if you were to enjoy a Turkish carpet in your home, what size would fit best?" Gina and I agreed that the 5x7 would be
best for a floor rug.
Again Habib asked, "If you were to have one of these beautiful carpets to enjoy in your home and pass on to your children, which style would you like?" His assistants moved carpets around until we had agreed on the basic style we liked. The process of elimination continued with up to three cousins flying rugs in and out of the display area until only four were left. Habib said, "Do you have a favorite among these?" We made our final choice and the cousins removed all except our favorite rug. Habib complimented our choice and assured us that we had picked the Rolls Royce of carpets. Knowing what a Rolls costs, I knew we were in trouble!
Now came the price. Habib opened his calculator and started entering numbers. In a few seconds he turned to us and said, "In US dollars, this carpet is $5,300." Now I was prepared for a shock, but that was way out of line with our expectations, so let the games begin.
After many cycles of offer and counter offer, we finally set our firm price at $2,000. Habib said, $2,500? I apologized and assured him that my offer had nothing to do with the quality of his carpets but simply our budget and $2,000 was already $500 over our budget. We settled on $2,000 and walked out with our new rug.
But what had I learned? First, that Habib, Azad and his family were willing to spend a great deal of time with us before we ever talked price. The tour of the Mosque, the dozens of rugs, and the wonderful tea all added value to the sale.
We had also seen a great example of Team Selling. Azad did the prospecting, the cousins made the presentations and Habib was the closer. They worked together like they had rehearsed it a hundred times. In fact they had, and as a result their communications were flawless. Azad brings in 10 prospects each day and Habib has a 70% closing ratio.
We can learn a lot from the real pros in this world.
For a free copy of "5 Steps to Building a Great Sales Team", please email article6@waterhousegroup.com and ask for article #6.
Stephen Waterhouse is Principal and Founder of Waterhouse Group (www.waterhousegroup.com). They specialize in helping companies increase their sales and profits. He can be reached at 1-800-57-LEARN or steve@waterhousegroup.com.
Re-Print Permission This article may be reprinted in it's entirety if the following conditions are met:
The complete tag with the author's name and contact information is included immediately after the article. A copy of the printed article is mailed to the author at 1467 Walnut Creek Drive, Orange Park, FL 32003 within 30 days of publication. The article is presented in a positive light as part of an appropriate business related publication.
About the Author
Stephen Waterhouse is Principal and Founder of Waterhouse Group. They specialize in helping companies increase their sales and profits.
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Sales - Wikipedia, the free encyclopedia |
Dubious selling practices may occasionally result in a sale if the ... These can be slightly influenced by the salesperson, however, the sales person knows ... |
en.wikipedia.org |
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Sales Jobs .com Worlds Largest Sales Employment Site |
Sales Jobs features thousands of sales jobs for sales professionals. |
www.salesjobs.com |
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Manage Smarter - Performance Gateway |
Manage Smarter is the online home of sales & marketing management, incentive, potential, presentations and training magazine. |
www.salesandmarketing.com |
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Oracle Customer Relationship Management Solutions |
Oracle's products cover the breadth of CRM functionality—from sales, ... With Siebel CRM On Demand, you can accelerate sales, improve marketing and deliver ... |
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Sales and related occupations |
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www.bls.gov |
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Sales Jobs - Search Sales & Marketing Jobs at Monster.com |
Sales Career Paths: This field offers many different options. ... Manage Your Sales Career: Get expert tips for developing your sales career and handling ... |
sales.monster.com |
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Government Sales and Auctions: FirstGov.gov |
Official site for information on all sales and auctions of government surplus property and assets. |
www.firstgov.gov |
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Sales and Marketing Executives International |
Worldwide association of sales and marketing management. |
www.smei.org |
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GPO U.S. Government Bookstore: Main Page |
Purchase Federal information products for sale through the United States Government Printing Office (GPO). Browse by topic, keyword, or special collections. |
bookstore.gpo.gov |
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Sales |
Sales is a major aspect of product management. Therefore, after reviewing information in this topic, you might also benefit from scanning the topic ... |
www.managementhelp.org |
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Sales Resource Center - Business Sales Web Site - Small Business ... |
Sales resource center at Inc.com, small business sales and marketing information. |
www.inc.com |
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Sales - Wex |
Transactions for the sale (and leasing) of goods is governed mainly by sales ... Federal law has a limited impact on transactions for the sale of goods. ... |
www.law.cornell.edu |
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Sales Jobs, Marketing Jobs, Advertising Jobs on CareerBuilder.com |
Looking for sales & marketing jobs? Start your job search at CareerBuilder, the leader in job search sites, and access hundreds of thousands of jobs today. |
sales-marketing.careerbuilder.com |
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Compare prices for retail store sales at SalesCircular |
SalesCircular shows what's on sale at local retail stores every week by collecting data from Sunday newspapers and other ads. |
www.salescircular.com |
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Sales Jobs in Canada - workopolis.com |
Sales Jobs - Find sales Jobs online with workopolis.com. ... CSR (84), Office Equipment Sales (5). Call Centre Opportunities (109), Real Estate Sales (12) ... |
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free online sales training articles, sales & selling processes ... |
Sales and selling terms explained. (Scroll down a little bit to find this set of terms.) |
www.businessballs.com |
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Music Sales Group |
Music Sales Group - Eight Offices and three distribution centres worldwide bring you the world's best music. The Music Sales Group is Europe's largest ... |
www.musicsales.com |
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Sales Autopsy |
A collection of the best of the worst of negative selling experiences. Sales horror stories to use for learning, training and managing salespeople. |
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REALTOR.com: Real estate listings & homes for sale |
REALTOR.com is the world's largest real estate database of homes for sale and the official site of the National Association of REALTORS. |
www.realtor.com |
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Marketing Jobs / Sales Jobs - NationJob.com Careers, Work ... |
Marketing Jobs / Sales Jobs - detailed job listings and company profiles - Updated daily. |
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