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Consumers Demand Better Customer Service
(ARA) - If you receive bad customer service from a company on the telephone, through e-mail or a Web site, you are likely to take your business elsewhere next time, a recent study shows. Research co-sponsored by Kelly Services and Purdue...
Customer Service is All in Your Head!
When picking up lunch from a fast food restaurant drive-thru, the employee said "Have a great day! See you tomorrow!" The power fo positive suggestion was planted in my head. What a fabulous customer service idea! I represent the first...
Customer Service - Not the Guru Way, but Three Simple Steps!*
You can spend a fortune on having someone come and tell you how to deliver customer service or you can do much more, for much, much less. It's just that having a tub-thumping guru on hand to do some extraordinary things (though mainly...
Improving Customer Service
Improving customer service starts at the top - with us owners and managers. We need to be living pictures of how we want our staff to treat customers. Having 10 plus years operating, owning and working in the food business and being a...
Technology & Your Business: A Beneficial Relationship
As a home-based business owner, you probably don't have a high-priced IT manager on staff to fill you in on which technologies could help boost your efficiency and success. You may also lack the confidence to incorporate new technology into your...
 
5 Tips for a Safe Online Job-Search

Conducting a job search using the Internet has definitely transformed how jobseekers contact hiring companies. The availability of copying and pasting a text version resume into a form at a company’s website has laid the foundation for an easier and more convenient process. No longer does a jobseeker need to spend hours with the traditional method of printing and mailing his resume to countless recipients.

With the Internet’s convenience, a breeding ground for scam artists continues to grow each year as well. Identity thefts have increased to an overwhelming 10 million cases per year, and many of them are the result of phishing — not surprisingly, the employment industry is under attack as well.

Phishing is an attempt to extract personal information through what appears to be authentic emails. If you are job searching, an email from a seemingly interested recruiter, for example, may not raise a red flag with you. You may think that the contact person and company listed are legitimate, yet looks can be deceiving. Knowing what to look for and how to spot fraud (or potential areas for abuse) can be the best deterrent to ensuring you have a safe experience while conducting your job search.

Be leery of submission invitations.
Scammers and spammers follow the same patterns. Mass emails are sent to an enormous list of recipients. Not everyone on the “hit list” is searching for a new job; however, only a small number of people need to be convinced, or tricked into believing, the email is authentic in order for the scam to be deemed successful. Receiving an email from a recruiter who states, “We saw your resume on the Internet, and we find your skill set to be perfect for one of our clients. Please complete our online application through the below link.” Ask yourself a series of questions: Did you send your resume to this recruiter? Visit the company’s website (type the web address into your browser, avoid clicking the link in the email); upon further examination are they reputable? How did they hear about you? Call the company if necessary. Always proceed with caution when you receive a cold-contact email from someone.

Avoid responding to requests for personal information, such as a social security or credit card number.
Let’s say you receive an email from what appears to be a well-known job bank. The email states that your account needs your contact and payment information to be updated in order for service renewal. You click on the link and you’re taken to a page that looks, feels, and “smells” right. You proceed by submitting the requested information. The link appeared safe, but you were taken to a site designed to defraud you. Reputable companies will rarely ask for personal information via email so examine every incoming email for validity.

When purchasing from a resume writing or resume submission service, for example, ensure information is encrypted upon hitting submit.
Encryption, in short,


ensures the private information you submit online is kept safe. When at your browser, you can recognize an encrypted form when the root URL starts with “https:” instead of “http:” or seeing the padlock present in the bottom right corner of your screen. Purchasing from companies having added security measures in place can ensure your private information avoids the hands of ill-willed people. Learn more about encryption by reading Jeff Tyson’s article titled, “How Encryption Works,” at howstuffworks.com.

Read and understand the privacy policy of sites you patron.
The Better Business Bureau possesses a strict policy for members who do business online. A privacy statement must be displayed on the company’s website, no exceptions. High business practices are a necessity for maintaining the trust of online buyers; and the BBB understands the critical importance of trust among consumers. A privacy statement outlines what type of customer information is collected and how it’s used. Alliances and partnerships, for example, arrange for Company A to sell or pass on client information to Company B. The information transferred or sold could be basic, like name and email address, or far more in-depth like name, address, social security number, and phone number. No matter how basic or detailed the information, the company must have the logistics spelled out in their privacy policy.

Tell!
Reports show an estimated 80% of online fraud goes unreported. If the proper authorities aren’t aware of the magnitude of fraud that actually exists on the Internet, then getting the much-needed funds to battle the problem will take more time. The Internet Fraud Complaint Center (ifccfbi.gov) has an online complaint feature for individuals to report phishing attacks. The IFCC report process requires basic information, including information on the perpetrator and type of fraud.

In addition to filing a complaint, forward the fraudulent email to the legitimate company. Phishing is smearing the good names of countless companies, and notifying the company about the scam can also help the fight. Companies being brought onboard will ensure well-rounded efforts to this epidemic.

Avoid giving your information out freely. Whether you’re at the end of a phishing attack or the job application requires more information than you’re willing to provide, proceed with caution. Much like you’ll analyze job opportunities; intensely examine each person who receives your personal information. With safe online practices, you’ll get the best return from your job-search efforts — instead of spending hours filing a police report and calling credit bureaus and credit card companies.

Read more articles from Teena Rose by visiting, http://www.resumebycprw.com/resume_articles.htm Teena Rose is a certified and published resume writer and author of "20-Minute Cover Letter Fixer" and "Cracking the Code to Pharmaceutical Sales" (available within the Resume to Referral bookstore)

 

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  • what every employee should know about seeing the creative side of customer compaints

  • what every small business owner should know about preventing customer service conflicts

  • what every small business owner should know about seeing the creative side of customer complaints

  • what is an investor ready business plan

  • what is customer relationship management crm

  • what is great customer service

  • what is network marketing

  • what kind of client customer are you mr ms entrepreneur

  • what s the customer service buzz about your business

  • what the taco bell manager taught me about customer retention

  • what to look for in presentation folders

  • what your customers absolutely must know about your business

  • when customers complain

  • where are the delighted customers

  • where did the customers go

  • where have all the delighted customers gone

  • where to find the database for your customer mailing list

  • which is better repeat business or adding new customers

  • who am i who is my customer

  • who are your most likely customers and what do you know about them

  • who comes first the customer or employee

  • who says that you need money to get repeat customers

  • who says the customer is always right

  • why arent you using freebies to get more customers

  • why are customers so indecisive

  • why a collection agency is your small businesss best friend

  • why bother with customer centricity

  • why communication skills dont work in customer service

  • why conducting a customer survey could double your profits

  • why hasnt customer service improved despite the profusion of databases and technology

  • why providing excellence in customer service is essential to every business

  • why public relations doesnt just happen

  • why small business must turn to pr

  • why you must build a customer list to prosper

  • winning customers over the phone

  • winning customer experiences

  • winning the loyalty of your customers

  • work at home business ideas

  • work from home and make more money

  • wrapping yourself around the customer

  • writing the book on great customer service

  • your customers are more than a number

  • your diamond mine the lifetime value of your customers

  • you must build a customer list