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Customer Service Internet Style - 10 Tips To Improve Your Service
Quality customer service is the lifeblood of any business. If you understand that it costs more to find a customer than it does to keep one then you will appreciate the importance of good, quality customer service. Unfortunately, with the...
Hit The Jackpot With Customer Complaints
Copyright 2005 Cutts Group, llc Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business. Here’s why... Marketing research shows that only 1 out 50 unhappy customers take the time...
HostedSupport.com Removes Barriers for Small Business with Free Version of its Automated Customer Support Solution
HostedSupport.com, a leading provider of affordable automated online customer support solutions for web businesses, today announced ezSupport Lite, a free version of its automated customer support solution for small-to-medium businesses with...
It's a Training Issue!
There’s a common phrase used by Organizational Development and Human Resource professionals, when identifying kinks in the growth of an organization or company - “It’s a training issue.” The same phrase can be applied to almost any group of...
Keeping Your Customers through Loyalty Marketing
What exactly is the best-kept secret behind incredibly successful businesses? Is it keeping up with the trends? Having an excellence workforce who will make sure that your company is working in tip top shape? Or is having a loyal client base who...
 
Customer Relationships. Make Them Come Back!

A key component of success lies in your ability to generate repeat and referral business, and a sure way to do this is by forming lasting relationships with your customers.

Here are 10 things you shall do:

1. Set yourself apart from the competition.

Give your customers something they can't get elsewhere. This is your niche on the Web. Make your niche something of real value over time and people will come back again and again.

2. Don't waste time on activities that can be automated.

For instance, let your email program filter and route your incoming messages automatically, use a template to build new pages for your site, etc. Automation frees up your time so you can concentrate on the important stuff - your customer.

3. Eliminate the time you spend on non-productive tasks.

For instance, unsubscribe to newsletters you never read instead of deleting them each time. Handle paperwork one time and then file it instead of stacking it in a pile. All these little things add up to lots of wasted time that could be spent on your customer.

4. Concentrate your efforts on marketing to the people that need your service.

Start by auditing your marketing and sales data to find out how and why a sale is made. Eliminate or change marketing strategies and services that don't serve the needs of your customers.

5. Respond to email quickly.

Response time should be under 24 hours. By responding quickly you send the message that your customers are important and you are genuinely interested in meeting their needs.

6. Follow up on sales


orders.

Make sure your customer is thoroughly satisfied with their purchase and offer additional services related to their purchase.

7. Give refunds promptly and unconditionally.

8. Ask your customers to fill out a survey so you can better understand their needs.

Offer a valuable freebie or a discounted service for participating. This strategy establishes a dialogue between you and the customer and helps determine the direction of your business.

9. Publish a newsletter.

Give your subscribers valuable tips and information they can't get anywhere else. Offer subscriber-only discounts and freebies.

10. Make your site easy to navigate.

Customers value their time and appreciate finding what they want quickly and effortlessly. Imagine every customer as a real person standing in front of you. What are his needs and how well are you addressing these needs? Let this image guide you in all aspects of your business and you'll discover hundreds of ways to form lasting customer relationships.


About the Author: Joel Suarez is an established online marketer and publisher. His expertise field is in direct marketing and multi-level marketing. He specializes in developing new tips, tricks, ideas, and tools to help new and pro's alike Internet marketers to start, develop, and establish their businesses online. - http://www.homebiz4u2profit.com

Source: www.isnare.com

 

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