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Customer Service - why some people just shouldn't own shops
I had a call last week from a friend of mine who is an advertising agent and copywriter. He gave me a referral to the owner of a franchised coffee shop who had called him seeking help with advertising and marketing. My friend said that he thought...
Finding Hidden Telecom Savings on Customer Service Records (CSRs)
Every thorough telecom audit should include a careful study of the customer service records (CSRs) available through your Local Exchange Carrier. Routine analysis of your CSRs will undoubtedly result in thousands or even tens of thousands of dollars...
Learning more about your customers to achieve maximum online profits!
Knowing about the people who buy your products or use your services on the internet is extremely important. If you know what your customers like, dislike, want and think, then you know exactly how to update your site and adapt it. Nothing pleases a...
Selling Sales to Customer Service Agents
The Sales Stigma Somewhere along the way sales got a bad rap. I'm sure all of us can relate to having dealt with a salesperson that made us uncomfortable, pressured us into making a decision, or even mislead us about the product or...
The Value of a Customer
You need to determine what the value of a customer is to your company. Answer the following questions: How much will the average customer spend with you per year? A = _____________ If you provide quality service and products, how many years can...
 
Retain Customers Year after Year

To most people Christmas is a time for worship, for family, for celebration and for giving and receiving. However, to the shrewd business owner it is also the perfect time at which to cement the corporate relationship between them and their clients. It is the strength of this relationship that will ultimately determine how well your company does in the New Year. Sending a Christmas gift to your customers is a tried and tested method of ensuring client retention, however, it is of the utmost importance that you get it right. If you send something cheap and unprofessional it will give a poor impression of your company. Ironically, such a mistake could be worse than sending nothing at all. Moreover, if you send something that is too expensive then you will be unlikely to make the money back, even if you do succeed in retaining the customer. This article will give you advice on how to leave the best impression on your customers and therefore strengthen their loyalty to your brand, while ensuring that your gift makes economic sense.

You may be saying to yourself; 'My competitors don't send Christmas gifts to their clients, so why should I?' You could be correct, your competitors may not send Christmas gifts to their customers. This, if anything, is a reason for you to start sending such gifts. It will give you the edge. Furthermore, if you are wrong and your competitors are sending gifts or they start doing so this year, it will reflect very badly on your


business. Remember: your customers are people. They talk. If they receive a Christmas gift from you, it is very likely that they will tell their family and their friends how great your customer service is. Voila! By sending that gift you have not only ensured the retention of one customer, you have also earned yourself new ones. Even in this ultra modern age of televisual and web media, word of mouth is still one of the most effective forms of advertising.

Okay, so you are convinced of the benefits of sending a Christmas gift to your clients but a question remains. What do you send? Isn't a simple card enough? No. A card alone will be treated the same as all the other seasonal promotional material. It will be thrown in the trash. A Christmas gift basket such as those featured at www.Pro-Gift-Baskets.com is the perfect choice. It works well for both men and women of all interests. Such baskets are of extremely high quality and are entirely affordable for any business, big or small, leaving a very positive impression.

Christmas is indeed a time for giving and receiving. Give your customers a simple, professional, affordable Christmas gift basket and you will receive their custom in the years to come.

About the author:
www.Pro-Gift-Baskets.comCorporate Gift Baskets



 

Customer Service Group: Resources for improved customer service ...
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Customer Service Training Customer Service Skills Training Service
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ICS: Institute of Customer Service
The Institute of Customer Service is the professional body for customer service whose primary purpose is to lead customer service performance and ...
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International Customer Service Association
Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications ...
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Customer Service Jobs on CareerBuilder.com
Looking for customer service jobs? Start your job search at CareerBuilder, the leader in job search sites, and access hundreds of thousands of jobs today.
customer-service.careerbuilder.com
 
The New York Times Home Delivery - Subscribe
Sign up now to save 50% on your first 12 weeks of Home Delivery. Learn more. As part of Home Delivery, you'll also get free access to TimesSelect premium ...
homedelivery.nytimes.com
 
Customer service - Wikipedia, the free encyclopedia
The modern concept of customer service has its roots in the craftsman economy ... Delivering customer service begins with understanding what customers want. ...
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Customer service representatives
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Customer Service
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azcentral.com faq - azcentral.com Help - Arizona Republic Customer ...
azcentral.com faq - Welcome to the azcentral.com help center where you can find answers to azcentral.com and Arizona Republic customer service questions.
www.azcentral.com
 
CafePress.com : Help Desk : Customer Service
Email Us Send us an email and we will respond to you within 24 hours. Call Us Toll Free 1-877-809-1659 Customer Service Hours ...
www.cafepress.com
 
Customer Service Week - The Celebration Source
Provides how-to information, gifts and decorations for successful Customer Service Week celebrations.
www.csweek.com
 
Nashville - Tennessean.com - Middle Tennessee Customer Services
Customer service, advertising or news-related questions or problems (615) 259-8000. ... (615) 242-7253. Email Customer Service customer @tennessean.com. ...
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Customer Service Institute of Australia - dedicated to Australian ...
CSIA is a professional, membership-based body dedicated to improving the standards of customer service both at an individual level and at a corporate level ...
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The Globe and Mail: Home Delivery Customer Care: Home
The most authoritiative news in Canada featuring articles from The Globe and Mail, breaking news coverage, national news, international news, sports, ...
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Customer Service from FLORIDA TODAY
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Customer Service – 8 Rules For Good Customer Service
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