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Can Three Words In Webster's Dictionary Be The Key To Customer Loyalty?
By Sean D'Souza
Are you concerned about customer loyalty? Are your customers so loyal that they will stick with you through hell and high water? And if not, you really need to question how you can create a customer relationship that’s so gluey,...
Capture the Client
A website may generate hundreds of hits a day and not produce
Capturing the Client: an excerpt from Ryan Dombrowski's, "Internet Endeavors"
A website may generate hundreds of hits a day and not produce a single sale. In this case, a...
Exit Strategies for Businesses
Many investors are only interested in investing money into an
enterprise for a limited amount of time. They want to know when
they will get their money back and what sort of return they will
be receiving at that time. Both issues are closely...
The Ultimate PR "Scam"
It happens to business, non-profit and association managers when their public relations budget fails to deliver the crucial external audience behaviors they need to achieve their department, division or subsidiary objectives.
Behaviors they...
Why Can't You be More Like Me?
Publishing Guidelines: You are welcome to publish this article in its entirety, electronically, or in print fre*e of charge, as long as you include my full signature file for ezines, and my Web site address(http://www.schrift.com) in hyperlink for...
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Quick Quiz - Measure Your Meeting Mastery
Here’s an easy quiz to check the health of your meetings.
1) Who leads your meetings? -- a) No one, b) Whoever has the loudest voice, c) A facilitator
2) What happens to the ideas in your meetings? -- a) If we had to think of ideas, it would be work, b) We make fun of them, c) A scribe writes them on a chart pad
3) Are results obtained in your meetings? -- a) We eat all the donuts, b) And we drink all of the coffee, c) Yes!
4) Do your meetings have an agenda? -- a) Is that some kind of cabinet?, b) I saw one once in an article, c) Yes!
5) Who attends your meetings? -- a) We have bleachers to hold spectators, b) The entire staff plus any homeless people in the neighborhood, c) Only those who can contribute
6) How long are your meetings? -- a) I’ll let you know when this one ends, b) All day, c) An hour or less
7) During a meeting do you: -- a) Break a foam cup into bits, b) Prepare for the next meeting, c) Focus on the topic
8) How soon after the meeting do you issue minutes? -- a) If you think I want to publicize how much time we wasted, you’re nuts, b) Within a
few months or so, c) As soon as possible, if not faster
9) While someone is speaking, do you: -- a) Wonder about the strength of plastic foams, b) Plan a way to change the subject, c) Listen empathetically
10) What structured activities do you use in your meetings? -- a) We sit on chairs, b) Everyone leaves at the same time, c) Process tools designed to gather information, make decisions, and manage participation.
Score: subtract five points for every (a), mark a zero for every (b), and add five points for every (c).
If your total is:
* Negative: Go to your boss and ask to be fired
* Zero to 20: Stay home
* 25 to 35: Attend a workshop
* 40 to 50: Congratulations
About the Author
IAF Certified Professional Facilitator and author Steve Kaye works with leaders who want to hold effective meeting. His innovative workshops have informed and inspired people nationwide. His facilitation produces results that people will support. Call 714-528-1300 or visit his web site for over 100 pages of valuable ideas. Sign up for his free newsletter at http://www.stevekaye.com
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